Computer science-IT specialist

Heather Leung

**********@*******.*** 647-***-****

linkedin.com/in/heather-leung

June 1, 2023

WoodGreen Community Services

Toronto, ON

Subject: IT Help Desk Assistant– Canada Summer Jobs 2023-254-CS

Dear Hiring Manager,

I am excited to be applying for the IT Help Desk Assistant position. I am a student at Algoma University studying Computer Science. I have technical training in troubleshooting printers and LAN/LWAN network problems. I have worked with data visualization in Microsoft Excel, PowerPoint and Word, Charting, Power BI, SQL Server, and Python. I recognize I have the skills to fulfill the position and secure employment in the digital industry.

During my training in the Data Analysis Course with ACT! at NorQuest College, I have built and expanded upon a variety of transferable digital economy skills. I've refined data skills such as working with a variety of modelling, data entry, file conversion, and data analysis. I have experience working with lamda, ICS, python, SAS. As a motivated and passionate individual, I am open to learning new skills and expanding my current expertise. I believe that I have the technical skills and knowledge that it takes to be successful in this role.

As a Program Service Assistant with the YIELD program and as an Administrative Assistant at Can Corps, I was able to develop professional communication and client service skills. I take the time to analyze a problem and explore options to come up with a solution that will benefit the client. I work well in a team, and I am an active listener which helps me understand different points of views when working with different personalities.

Thank you for your time and consideration of my application. I look forward to hearing from you and discussing how I can contribute to your organization.

Heather Leung

Heather Leung

Heather Leung

**********@*******.*** 647-***-****

linkedin.com/in/heather-leung

Profile: An aspiring and accomplished Junior IT Analyst and Cloud Practitioner with an inquisitive approach that engages colleagues in the innovative process of development. Strategic and results driven, enterprising on goals and initiatives that advance the dynamic IT work environment. Seeking opportunities to transform knowledge into technological progress.

Skills:

Education:

Bachelor of Computer Science Degree, Algoma University September 2022 - Present

Data Analytics Business Intelligence Certificate Program August 2022 – April 2023

NorQuest College

Bachelor of Health Studies Honours, York University September 2014 - June 2019

Relevant Experiences:

Research Assistant, Toronto Metropolitan University, Toronto, ON March 2023 – May 2023

Worked with tabular data especially in CSV format

Exported and imported textual and numerical data to and from Office programs

Processed quantitative data and summarizing them through statistical functions

Developed visualization of data for better understanding of content

Structured unstructured textual content through text analysis software such as topic modeling

Wrote technical reports with details on the steps of the work, findings, and suggestions for next steps

Program Service Assistant

The Cross-Cultural Community Services, Toronto, ON March 2022 – June 2022

Researched potential job opportunities for youth participants in the employment program

Filtered job opportunities based on the background of each participant

Used Excel to record and calculate reimbursement of wage subsidies provided to employers participating in the program

Maintained data accuracy in preparing reimbursement forms and claim forms

Google Project Management Program, NPower, Toronto, ON October 2021 – March 2022

Built a project plan and create a risk management to reach project milestones

Developed and built high-functioning teams to ensure high quality deliverables, standards, planning, assurance and control

Effectively analyzed key performance indicators and utilize data to make informed decisions

Analyzed real-world project scenarios using critical thinking, problem-solving and effective communication skills

Practiced the fundamentals of Agile project management

Implemented sprints, applied Scrum values through adaptive solutions and developed a Product Backlog

Implemented continuous process improvement techniques while monitoring and tracking project resources and budgets

Administrative Assistant, Can Corps Inc, Scarborough, ON November 2021 – January 2022

Performed general administrative duties and assigned tasks as needed

Serviced clients with professionalism and efficacy while upholding confidentiality

Assisted in the compilation and maintenance of various databases, records and other documents

Co-ordinated the budgeting for the We Can Win services available to senior citizens in Canada

Compiled documentation for clientele and provided choices for in-person and home activities

Junior IT Analyst Program, NPower, Toronto, ON May 2021 – September 2021

Installed, configured and troubleshot Windows, iOS, Android and Linux operating systems and hardware issues

Worked on networking and cloud computing including IPv6 and network topologies as well as installing wireless and SOHO networks security and forensics

Installed and configured mobile devices, laptops, smartphones and tablets

Performed basic tasks related to virtualization, desktop imaging and deployment

YES 2 Tech Program, Youth Employment Services, Toronto, ON. February 2021 – May 2021

Built IT skills including working knowledge of Linux OS and writing scripts in Python and Shell

Learned how to apply core AWS services in the area of computing, storage and networking including EC2, S3, IAM, VPC, Lamda, Cloud Formation, RDS and Route 53

Demonstrated strong verbal and written communication skills including the ability to explain technical information and terminology to non-technical end users

Learned how to configure monitor and support the suite of core AWS services

Volunteer Experience:

Program Service Assistant, YIELD Program, Toronto, ON May 2020 – August 2020

Extended professional and courteous services to clients while providing a safe and inclusive environment during their participation in the programs offered

Co-ordinated various children and youth leadership workshops that fostered their self-development and improved their personal skills and goals

Acquired skills in computer coding and emotional intelligence via Tech-Camp

Collaborated in team initiatives to provide training strategies that would support children and youth in the learning disabilities programs

Additional Training:

Google Project Management Certificate, NPower Canada October 2021 - February 2022

Junior IT Analyst Certificate, NPower Canada May 2021 - September 2021

Amazon Web Services Training and Certification May 2021

AWS Restart Program

YES 2 Tech Digital Literacy Certificate February 2021 - May 2021

Youth Employment Services

Code-It Hacks, Youth Hire Program September 2020

Windows, Android, iOS, Mac OS, Linux

ServiceNow

Microsoft Office 365

SQL

Kaggle

Shell

Scrum

Python

Gantt Charts

Gantt Project

VMware

G Suite by Google

Packet Tracer

Agile

Waterfall

Contact this candidate