Senior product manager, technology

KIMBERLY SCOTT

San Diego, CA • 310-***-**** • adxgrg@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Accomplished Senior Product Manager with a proven track record in building successful products for highly scalable web, mobile and API digital platforms that deliver a class-leading customer experience. Key highlights include:

•Consistently met or surpassed Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs).

•Planned and led multiple, complex SCRUM/Agile and Waterfall projects to on-time and on-budget completion, from requirements gathering through production, release and post-release.

•Earned promotions to positions of greater responsibility on multiple occasions for stellar performance.

•Outstanding communication skills to collaborate effectively with Engineers, Designers, Marketers, Analysts, and team members across sales, legal, compliance, operations, and support.

•Proficient with JIRA, Confluence, and Microsoft Office Suite.

AREAS OF EXPERTISE

Product Planning and Management Quality Control Vendor Relations

Road Mapping Change Management Troubleshooting

Requirements Gathering A/B and UAT Testing Feature Development

PROFESSIONAL EXPERIENCE

TD Ameritrade/Charles Schwab – San Diego, CA 2017-Present

Senior Manager, Technology Product Management (2017-Present)

Sr. Product Manager leading development and execution of product roadmaps, including SCRUM/Agile projects. Major responsibilities include:

•Identify market opportunities for financial advisors, including collaborating with research team and stake holders.

•Build business cases for products, including new features using stories and epics.

•Define requirements for web, tablet and mobile platforms, including acceptance criteria and user stories.

•Work with User Experience (UX) teams to create prototypes via wireframes and visual designs.

•Deliver compelling product strategy presentations to C-level Executives.

•Manage UAT for pre-and-post-production releases, including tracking and prioritizing defects and upgrades.

Key Highlights:

•Resolved workflow issues with existing products by identifying and resolving challenging bottlenecks.

•Led successful launch of a new website in Sept. 2019 to support financial advisors, including collaborating to help create new design concepts.

•Surpassed the expectations of financial advisors by incorporating desired new features.

•Enabled financial advisors to scan checks from customers in real time after launching a check deposit page.

•Successfully managed three different Agile teams simultaneously.

•Increased efficiency by improving PMLC and Agile templates, tools, and processes.

TD Ameritrade – San Diego, CA 2010-2017

Manager, Technology Product Management (2010-2017)

Led multiple Waterfall projects, including production releases. Major responsibilities included:

•Primarily tracked and prioritized defects and enhancements in Jira.

•Built requirement sheets based off prioritized defects and enhancements.

•Spearheaded UAT testing initiatives.

Key Highlights:

•Improved the customer experience for both clients and vendors after working with a third-party contractor to further integrate the product for maximum benefit.

•Confidently made executive-level decisions in real time to meet the needs of financial advisors.

TD Ameritrade – San Diego, CA 2007-2010

Technology Services Representative (2007-2010)

Fostered positive relationships with clients by demonstrating stellar communication skills. Major responsibilities:

•Identified and resolved technology challenges in a timely manner that financial advisors were experiencing.

•Gained the trust of management to serve as one of the main contacts on the Technology Team.

Aegis Wholesale Corp. – Temecula, CA 2006-2007

Administrative Assistant

EDUCATION AND TRAINING

Studied at San Jacinto Community College

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