Entry Clerk Data

Professional Summary

Skills

Work History

Education

ROSALINDA MCGRAW

San Antonio, TX 78245 830-***-**** *************@*****.*** Skilled Account Supervisor ready to pursue new professional challenges in the bank card industry

Successful at overseeing diverse customer projects with a quality driven mindset Top skills include team leadership coordination and planning Active Listening

Overseeing Partnerships

Delinquent Accounts Monitoring

Goals and Performance

Production support Quality controls

Concept design Project coordination

Jan 2003 - Apr 2023

San Antonio, TX

Account Supervisor IV

JPMorgan Chase

Partnered with front line team to drive long term client satisfaction while ensuring the firms bottom line in growth and success

Overlooked front line team members for quality assurance and helped in delivering world class service

Handled all escalated calls from our clients researched issue and resolved issue in most cases to the satisfaction of the client

Responsible for all recordings of issues resolved

Provide coaching to front line team when applicable Jan 2007 - Jan 2013

San Antonio, TX

Account Representative Specialist

Generation FCU

Processed client payments and updated accounts.

Analyzed accounts for delinquencies and other ongoing issues. Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.

Contacted customers to assess satisfaction and current needs. San Antonio, TX

No Degree: BUSINESS

University of The Incarnate Word

May 1980

San Antonio, TX

GED

South San Antonio High School

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