Processing Clerk Service Representative

Shah M Hussain

**** **** ******, *** ***** Long Island City, NY

***** adxgo3@r.postjobfree.com 631-***-**** PROFILE: Professional individual with many years of experience in customer service, food industry, security services, teaching and more. I am seeking a job that will enable me to utilize my experiences and grow as a person. Worked at the Ministry of Public Administration in Dhaka, Bangladesh, for 11 years. Maintains professional and calm demeanor under pressure, coupled with superb interpersonal skills. PROFESSIONAL EXPERIENCE

Unites States Postal Services: PSE (Mail processing Clerk) 11/21/22 to Present

● Sorted and processed incoming mail and packages, utilizing various mail processing equipment to maximize efficiency.

● Maintained accurate records of mail and package processing, tracking and reporting any issues or discrepancies to supervisors.

● Collaborated with team members to identify opportunities for process improvements and implement solutions, improving overall productivity.

● Demonstrated excellent attention to detail, time management skills, and ability to work independently and as part of a team, ensuring timely delivery of mail and packages. Communication: reports/ Presentations/ Technology

● Communicate with the customers about the different products and their quality.

● Maintained up-to-date records at all times to meet compliance.

● Assisted customers and managers with inquiries and issues within the store.

● Design and deliver classes for groups of 16 students to create awareness about the different religions. Customer service/ Marketing/ Problem solving

● Identify and resolve customer’s issues by transferring them to the appropriate staff or managers.

● Maintain quality control/ satisfaction records, constantly seeking new ways to improve customer service.

● Provide assistance in different languages (English, Urdu, Bangla and Arabic). Detail Mastery and Organization

● Maintain a clean and safe environment for the employees and customers.

● Performed daily department tasks including stocking, remerchandising, pricing markdowns and inventory control. EMPLOYMENT HISTORY

Chandni Restaurant, New York, NY 06/2015 – 02/2016 Customer service representative/ Floor Maintenance Jack’s 99 store, New York, NY 11/2015 – 05/ 2017

Customer service representative

ISSM Protective Service 02/2018 – 09/2019

Security Guard

TLE The Learning Experience School, LIC 09/16/2019 – 04/05/2020 Teacher Assistant

Core Group Services 08/01/2021 – 03/02/2022

Security Guard

Allied Universal, Columbia university 03/14/2022 – 09/25/2022 Security Officer

All Star Security 09/26/2022 – 10/20/2022

Security Officer

LICENCE

New York State Department of State 2016

Security License

New York Driving License Since 2018.

EDUCATION

Bachelor’s Degree from Bangladesh. Evaluated from New York Board of Education, United States.

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