Store Associate Customer Service
Resume:
KAITLYN B. WRIGHT
Cell Phone: 602-***-****
Peoria, AZ 85381
E-mail: *************@*****.***
SUMMARY
Professional, courteous, highly ethical, interrupt-driven retail store associate possessing solid customer service and management expertise seeking position in children care, Banking, customer service, sales or similar retail position.; related in-home health care experience for family member with traumatic brain injury since 2003. Medical Assisting and Cosmetology coursework since 2012. Completed phlebotomy course work with certification in 2020. Short term experience with children with high needs in school setting via 1:1. Knowledge regarding HIPPA and state regulations. Knowledge of IEP and 504 and state requirements.
PROFESSIONAL EXPERIENCE .
FRY’S MARKETPLACE, STORE #641 November 2014 to Present
3511 W. Peoria Avenue
Phoenix, AZ 85029
A Kroger Company
Retail Store Associate – Part Time
Greet customers, providing them with enthusiastic, friendly customer service such as location of store products by aisle and related store services such as produce, bakery, meat/dairy, pharmacy and restroom, ensuring that each customer receives prompt and courteous service from moment they enter the store. Operate cash register system, debit/credit card terminal, perform check cashing and use money order machine, Arizona State Lottery/Powerball, TicketMaster and Western Union terminals within established company policy guidelines and in compliance with all state and federal mandates regarding Lottery, alcohol and/or tobacco purchases, including checking driver licenses or other forms of acceptable identification as needed.
Using suggestive sales and upsell skills, alert customers to running sales promotions or similar money saving opportunities as needed or required. Maintain and restock store endcaps and primary product sales displays and areas, ensuring product is forward facing and cleaned, ensuring coffee bar, napkins, straws and condiment supplies are readily available, cigarette racks are replenished and full, grocery, cooler and freezer areas are constantly stocked, restrooms cleaned, trash emptied inside and outside and maintaining pristine conditions storewide as needed or required in a safe and orderly manner. Perform required administrative tasks in Windows and other varied yet essential roles as requested or required by the Shift Supervisor or Store Management.
As a part-time employee, often called to exceed scheduled hours, nearing full time each week
Handle between $7,000 to $11,000 in debit/credit card, cash and personal checks daily.
Maintain daily shift till, ensuring highest count and exchange accuracy standards.
Serve the needs of hundreds of customers daily both in-person and over the phone in a fast paced environment.
QUIZNO’S SUBS October 2013 to November 2014
(LOCATION PERMANENTLY CLOSED)
Restaurant Crew Member
Enthusiastically greeted customers upon entry to restaurant. Prepared sandwich subs and other menu items to order using suggestive sales and upsell techniques, customizing orders as appropriate for customer taste/desires. Maintained and restocked primary product sales displays and areas, ensuring product is forward facing and cleaned, ensuring napkins, straws and condiment supplies are readily available and replenished. Cleaned restrooms as needed or required, emptied trash inside and outside, maintaining pristine conditions restaurant-wide in a safe and orderly manner. Perform required administrative tasks, till management/maintenance and other varied yet essential roles as requested or required by the Shift Supervisor or Store Management.
Provided customer service in-person and/or by phone and handling unique situations requiring refund or escalation to shift supervisor as needed.
EDUCATION
High School Diploma, The Learning Institute 2012
Medstar academy, phlebotomy 2020
PROFESSIONAL DEVELOPMENT
Extensive on-the-job diversity, cultural sensitivity, ethical boundaries, and other required sales or customer service training as required by Store Management for job skills maintenance and/or advancement. Other medical assisting and cosmetology coursework as yet unfinished.
TECHNICAL SKILLS
Type 35 wpm
Windows OS
Multi-line PBX Phone Systems
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