Service Agent Representative

LAUREN

HOLLAND

CUSTOMER SERVICE

REPRESENTATIVE

PERSONAL PROFILE

I'm an experienced customer service representative with a verifiable track record of resolving complex issues quickly and winning customer loyalty.

HIGHLIGHTED SKILLS

- Conflict Resolution

- Excellent Communication Skills

- Troubleshooting

- Service and Support

- Strong Work Ethic

- Great Attention to Detail

CONTACT INFORMATION

Cell: 062*******

Home: (011-***-****

Email: ****************@*****.***

***************@*****.***

Address: 17 David Jacobs street Ext 6

Eldorado Park 1811

MY REFERENCES

Ibridge Mtn

Monkwe - +27-65-642-****

SO YUM

Robin- +27-72-762-****

Nedbank

HR- +271*-***-****

Vodacom

HR- +271*-***-****

WORK HISTORY

Customer Service Agent

- Resolves an average of 120 inquiries daily

- Helps the company win stellar customer service

ratings

- Assist with Cellur network activations

- Transfer to relevant departments

- Ensure customer satisfaction

IBRIDGE - MTN

6TH DECEMBER TO PRESENT

Receptionist/hostess

- Addressed customer service inquiries in a timely fashion

- Achieved a customer satisfaction rating of 98%

- Provided input in improving internal processes

-Assisting customer with daily orders

-Cashing of daily float

CUSTOMER SERVICE AGENT

NEDBANK

APRIL 2014 TO JUNE 2016

- Assist customers with Exchange rates

- Processing of cross border Payments

- Confirm payments with clients by telephone

- Confirm BOP Declarations

- Ensure customer satisfaction

CALL CENTRE AGENT

VODACOM

2012 TO 2013

- Assisting customer with cellur queries

- Answering of high call volumes

- Transfer to relevant departments

- Ensure customer satisfaction rating of 98 %

SO YUM

2020 JAN TO 2020 MARCH

PREVIOUS EDUCATION

CRANFIELD AVIATION TRAINING

CABIN CREW LICENSE - 2017

MISSOURI SECONDARY SCHOOL

CLASS OF 2008

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