Network Administrator Sigma Black

PAUL LA FLAMME

360-***-**** **********@*****.***

Professional Summary

Highly accomplished and innovative professional with extensive experience in IT engineering, specializing in WAN/LAN technology implementation, network management services, and IT infrastructures.

Technical Subject Matter Expert effective at developing, implementing, and integrating network-related solutions, to improve overall scalability and performance of network infrastructures.

Strategic Leader capable of leading teams in delivering small- to large-scale IT projects, including programs that seamlessly operates within large enterprise environments.

Articulate Communicator with the ability to build and foster good working relationships with key decision-makers and colleagues, in conceptualizing and implementing initiatives and policies that create positive, long-term impact. Skills

• Infrastructure Migration & Management

• Technical Implementation & Design

• Lifecycle Planning & Management

• Resource Demand Planning & Business Intelligence

• Technical Consultation & Collaboration

• Network Cost Modeling & Calculated Risk-Taking

• Project Management & Industry Compliance

• Process Review & Improvement

Work History

Principle IT Engineer Infrastructure, Lifecycle Planning SME LAN/WAN 01/2011 to 12/2022 Kaiser Permanente IT Operations – Workplace Technologies – Network Services (Retired)

• Principle architect of Kaiser’s network equipment refresh program throughout 654 + medical and administrative buildings across the country.

• Created, negotiated, and executed Kaiser’s network refresh “Master Professional Service Agreements” with suppliers.

• Provided leadership and principal oversight to over 100+ internal and external contractors.

• Established standard procedures to ensure quality and consistency in network design and implementation.

• Promoted efforts to pilot or implement next-gen service delivery approaches, resourcing models, tools, and automation.

• Provided oversight of program/project performance, ensuring compliance with our best-practice operational designs, methodologies, and QA processes.

• Collaborated with stakeholders to identify inefficiencies and implement process improvements and tool enhancements.

• Collected feedback from clients and engineering counterparts regarding service-delivery performance and report regularly to senior leadership on service-delivery KPIs, performance metrics, initiatives, risks & issues.

• Conducted routine site audits to ensure strict adherence to project requirements.

• Contributed to the creation, execution, and coordination of network engineering-related policies.

• Budgeted and forecasted the capital and operating expenses, as well as inventory analysis of network equipment and labor. Network Engineering/NCAL SME, WAN/LAN 03/1990 to 12/2010 Kaiser Permanente Information Technology (KP-IT)

• Provided consultation and expert technical advice on IT infrastructure planning for assigned systems by assessing the implications of IT strategies on infrastructure capabilities.

• Translated business requirements, and functional and non-functional requirements, into technical specifications that support integrated and sustainable designs for complex or high impact infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications.

• Served as a technical expert for project teams throughout the implementation and maintenance of assigned enterprise infrastructure systems by defining and overseeing the documentation of detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services.

• Served as a technical review board member of the TCAB, providing technical reviews to network-related changes, while working with NS engineers and vendors to ensure accuracy and completion of network changes on Kaiser’s plan of record

(POR).

• Mentored and collaborated with Verizon engineers in upgrading the enterprise WAN infrastructure, as the technical lead for NCAL KPTOP.

• Offered technical input and support in developing cost models for network services, to determine staffing requirements for future WAN/LAN and WLAN implementations.

Certifications

• Six Sigma Black Belt Certification: Villanova University

• Master Graduate: Rapport Leadership Training: Rapport Leadership International

• Certified Wireless Network Administrator: Certified Wireless Network Professional

• ITILv3 Foundations Certified

• Cisco Certified Network Associate (CCNA): Cisco Career Certification Education

Master of Marriage & Family Therapy

The King’s University, Southlake TX

Bachelor of Science in Information System Management University of San Francisco, San Francisco CA

Associate Degree in Digital Equipment Technology

Washtenaw Community College, Ann Arbor MI

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