Administrative Assistant Service Rep

Diane Martinez Candelas

**** ********* ***

Cedar Park, TX 78613

713-***-**** Cell

*****.****************@*****.***

**************@*****.***

Objective:

Seeking to secure a position with a Company where my experience can be utilized. I would like to advance and to grow within that company, where I can also improve the process and quality of service given to the Customers. Being Bilingual, I can improve Customer Relations with Non English speaking Clients on a one on one basis.

Qualifications Highlights:

Accounting – accounts payable, accounts receivable, billing,

And collections

● Coordinator - multi-task, scheduling, organizing.

Computer literate software to include: Windows XP, 2000,

NT /98/95, MS-DOS, Microsoft office, Word, Excel, Microsoft Publisher, Windows Vista, Windows 7 and PowerPoint, EPIC System

● Strong communication skills and prior Customer Service Rep

●Meridian Console Multi-Line Switch Board.

●Handling multi-task assignments, Also dealing with customers daily

●Bilingual- Fluent Spanish speaking

*** Salary Requirements

Hourly Pay Rate Starting at $16.75 and ending at $18.75

Experience:

Amazon 7000 Metropolis Drive, Ste 200 Austin, TX 78748 Learning / Training Ambassador

888-***-**** $15.00 Hourly 06/25/2019 – Still Employed

Inboard new employees and train them to perform proper processing of following job task in Inductions, Diverting, Sorting, Picking and Staging of all Customer packages. Also assist in Auditing and Miss Sorts/ Problem Solving.

Molina HealthCare Network 11515 Park Row, Ste 130, Houston, TX Medical Rep Clerk II

866-665-499 ext 204119 $15.96 Hourly 08/2012- 05/05/2015

Take all incoming calls from Member and input all demographics, verifying that coverage was still active for Medicaid, Chip and if Member request to find new physician I will provide the member with 3 names of Physicians located in their area. When Providers call in requesting claim status I would search for the claim then Provider the current status and give them a reference number for future inquiries.

St. Luke’s Medical Center/ ProHealth 1331Lamar St, Ste 1255 Houston, TX 77010 Sr.Admitting Interviewer 713- 655-1555 $11.50 hourly 03/13/13 –06/28/13 Temp Assignment

Perform Patient Registration Scheduling in EPIC System. Making sure that all Patient Demographic information was entered correctly, Verify Insurance Eligibility for Medicare and Medicaid, BCBS, UHC, Humana etc., Naming file from Right Fax and send them to appropriate Departments such as MRI,CT, US. Schedule Surgical Procedure. Answer calls that came through Que. Also did any other Assignments that were given per my Manager.

TCH Sugar Land / ProHealth 1200 Smith Street 16th Floor, Houston, TX 77002 ASR II

281- 243-8100 $13.75 hourly 09/27/10 – 01/14/11 Temp Assignment

Perform patient registration procedures; ensure patient forms are provided and filled out for the visit; communicate patient arrivals, delays and clinic processes with patient, staff and providers; alert staff and providers of any changes or discrepancies in patient's appointment; refer patients with inadequate funding to the financial counselor; maintain an organized filing system of referrals in progress and communicate all missed appointments to PCP; review new referrals with provider; review provider schedule for open slots schedule patients; assist licensed staff with non-financial aspects of the inpatient admission process (calls escort, helping with paperwork, etc.); perform closing procedures (reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports, making deposits). Obtain and verify patient demographic data; collect for non pre-admitted services; verify insurance benefits and identify plan codes; initiate investigation into variances; collect up-front fees; confirm receipt of insurance referrals; follow up on payer specific accounts pending authorization; serve as clinic/family resource regarding managed care questions. Schedule new or follow-up appointments; advice of insurance responsibilities; schedule ancillary appointments and diagnostic tests; direct patient to next appointment; create, change and coordinate provider master schedules/templates for new and existing providers; coordinate rescheduling of bumped patients. Charge entry and reconciliation.

Seton Healthcare Network 3101 W. 38th St, Austin, TX Admissions Counselor

512-***-**** $14.00 hourly 10/02-07/04

Accounting, Activities-A/R,, Collections, Tracking Revenue, Posting Charges, Entering payments.

Patient Registration- Entering Patient Demographic information, insurance verification, benefits coverage, obtaining Precertification and Authorizations prior to surgery date.

Patient Registration- Receive incoming calls from Spanish speak patients, enter demographic information, insurance verification, find charity programs or assist with Medicaid programs.

Documentation control, HIPPA compliance, maintaining records and billing information and general office duties.

Seton HealthCare Network 3101 W. 38th St Austin, TX Admission Counselor

512-***-**** $14.00 hourly 10/00- 10/02

Admissions – Emergency Room, inpatient (bed and board), outpatient reservations, and general office duties.

Patient Registration –To greet Patients and to check them in and out also to enter patient information, patient past medical history, and assembling patient chart.

Call Insurance for verifications of benefits, get authorizations or precertification numbers, Obtain benefit coverage, and collect co-pays.

Randall Jones Engineering 1212 E. Braker Lane, Austin, TX Administrative Assistant

512-***-**** $13.80 hourly 06/98-02/00

Responsible for typing Corresponding letters to send with blue prints to city officials for surrounding cities (Round Rock, Austin, Georgetown, etc...)

Οorganizing, assigned projects - blue prints, and technical diagrams.

Meridian Console Switch Board, answer all incoming calls

and direct to proper Departments, meridian console.

Assisting in A/P, A/R department with posting time and printing payroll.

O.M .Associates Engineering 11410Jollyville Rd, Austin, Texas Admin Assistant

512-794-997 $13.75 hourly 09/96-04/98

Administrative Assistant for the C.E.O. Duties was to type all correspondence, schedule meetings, make travel arrangements also to coordinate all holiday events. Coordinate luncheons for the C.E.O. Answer all incoming calls and direct them to proper departments.

Other duties were to distribute all incoming mail and send to proper dept. restock all incoming component device catalog and remove expired ones from the file cabinet.

Prudential Healthcare 7715Chevy Chase Dr, Austin, TX Executive Admin Assistant

Closed the Austin Office $12.00 hourly 06/93-04/96

Executive Administrative Assistant for the C.E.O. Duties was to type all correspondence, schedule meetings, make travel arrangements plus to coordinate all holiday events. Plan luncheons for the C.E.O. Also to answer all incoming calls and direct them to proper departments.

. I was also responsible to Supervise 10 employees for the monthly mail outs for all new healthcare members’ packets and medical insurance cards. Other supervisory duties were to insure that all incoming mail be distributed to correct departments.

Education

Travis High School, Austin, Texas 1977-1980

General Equivalency Diploma Achieved 1983

Austin Community College attended from 1983-1984 Nursing Program

(Fluent in Spanish/English)

References

Stephanie Washington 512-***-**** work

Elaine Slaughter 512-***-**** work, 512-***-**** cell

Sally Munoz 737-***-****

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