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Lucia Munoz

adxgjc@r.postjobfree.com

786-***-****

Objective: Desire a challenging position with opportunities for growth and advancement that will utilize my strong customer service, data entry, marketing and processing/property preservation skills. Employment:

MCS Mortgage Contracting Services, LLC

Property Preservation Specialist

10/2019 - 09/30/2020

-Quality control of all maintenance work completed to foreclosed homes. Assure all work was done to city guidelines.

-Hire and coordinate contractors to work through the entire United States.

-Dispatch/assign work orders to vendors.

M&M Morgage Services, Inc.

Property Preservation Specialist / Violation Coordinator 10/2014 - 10/2019

-Facilitate all aspects of client services including problem solutions and assure all work completed is done to par per city ordinance.

-Provide complete information requested by clients on services completed.

-Hire contractors to provide property preservation, renovation, and repair work to homes under foreclosure including clearing any code violations present.

-Dispatch work orders to local vendors to correct all city violations received on a day-to-day basis.

-Quality control of all work completed per each work order dispatched.

-Process work orders for payment.

Miami Parking Authority

Call Center / Dispatcher

July/2014 - 10/2014

-Guide callers on how to utilize their entrance pass, purchased from Miami Parking lots/garages.

-Dispatch code enforcement officers to address illegalized parked vehicles per complaints received.

-Intake calls from code enforcement requesting information/and providing, on vehicles found parked illegally.

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-Assist customers in purchasing parking tickets through the company's machine(s).

-Dispatch MPA securities to assist customers that are unable to retrieve their credit cards and/or parking tickets from parking meters.

M&M Mortgage Services, Inc.

Account Manager / Property Preservation Specialist 08/2009 - 12/2013

-Facilitate all aspects of client services including problem solutions.

-Provide complete information requested by clients on services completed.

-Hire contractors to provide preservation work to foreclosed homes.

-Work with brokers/realtors and resolve all issues that were found and/or needed. Including confirmation if the agent and/or homeowner will continue maintenance to vacant homes.

-Provide weekly profit, including daily billing on all services completed daily.

-Dispatch work orders to locksmiths in all areas throughout the country to rekey foreclosed homes. Including contractors assigned to complete maintenance. American Medical Response

Payroll Clerk / Scheduling

10/2004 - 03/2009

-Supervise employees to assure they maintain and abide by their scheduling duties required per shift.

-Correct every punch, IN and OUT, needed to assure employees get paid correctly.

-Provide daily scheduling for the operations team on a day-to-day basis.

-Contact employees to fill in positions that need filling to assign a 2-man crew per ambulance required. M&M Mortgage Services

Account Manager / Property Preservation Specialist 02/2000 - 08/2004

-Facilitate all aspects of client services including problem solutions.

-Provide complete information requested by clients on services completed.

-Hire contractors to provide preservation work to foreclosed homes.

-Provide weekly profit, including weekly billing on all services completed daily.

-Dispatch work orders to contractors to complete all services needed to foreclose homes, per clients' request.

Education:

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-Some college

-Miami Coral Park Senior High School -- High school diploma Skills:

-Basic computer skills

-Type up to 40 WPM

-Bilingual; English and Spanish

References:

Available upon request

Contact this candidate