Customer Service Front Office

Margaret Martinez Robertson

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ALBUQUERQUE, New Mexico. 87114

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SKILLS

FLUENT IN ENGLISH AND SPANISH, DECISION MAKER,

EXPERIENCED SUPERVISOR, PROVEN LEADER, MEDICAL

TERMINOLOGY, MICROSOFT OFFICE, PAYROLL.

EXPERIENCE

MARCH, 202O – PRESENT

HCA- 11000 SPAIN NE, ALBUQUERQUE

CAREGIVER- PROVIDING CARE, ERRANDS, MEALS,

COMFORT CARE COMPANION.

Jan 2011 – Aug 2016

NURSEFINDERS- ALBUQUERQUE- ADMISSIONS

TAKING REFERRALS FROM DOCTORS, FAMILY MEMBERS

SCHEDULING ALL APPOINTMENTS FOR NURSES AND THERAPISTS

PAYROLL FOR THE OFFICE.

Aug 2009 - Nov 2011

PEDIATRIX CARDIOLOGY- ALBUQUERQUE - MEDICAL ASSISTANCE

FRONT OFFICE

FRONT OFFICE RECEPTION, MADE PATIENT CHARTS AND FILED

TRAVELED WITH THE DOCTORS TO DIFFERENT AREAS OF NEW MEXICO.

MAY 1997- JULY 2009

HEALTHSOUTH- ALBUQUERQUE- DIRECTOR OF ADMISSIONS

PRE-ADMISSION SCREENINGS AND COORDINATION

CHAIRED DAILY OOETSTION MEETINGSAIMS

ENSURE CONTRACTS, VERIFY ALL PATIENTS BENEFITS AND ELIGIBILITY

COMPILE WEEKLY AND MONTHLY STATISTICS FOR ADMISSIONS, DISCHARGES

AND DENIALS, FAMILIAR WITH JACHO AND HIPAA STANDARDS

JAN 1995 – JAN 1997

PRESBYTERIAN HEALTH PLAN – ALBUQUERQUE- CUSTOMER SERVICE, CLAIMS

PROCESSING

PRICESSED AND PAID INDEMINITY CLAIMS THROUGH IMCS SYSTEMS

ANSWERED CUSTOMER SERVICE CALLS IN A TIMLY MATTER

FILED AUDITS AND RESPONDED IN WRITING TO CUSTOMERS INQUIRIES.

REFERENCES UPON REQUEST

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