Uma K. Sankaran

Chicago, IL

+1-331-***-****

adxgha@r.postjobfree.com / adxgha@r.postjobfree.com

SUMMARY

A goal-oriented professional with 7+ years of experience in Information Technology Enabled Service (ITES)

Certified Scrum Master® (CSM®) (Certified ITIL Foundation Service Management). Excellent team player with strong interpersonal, oral, and written communication skills with the ability to understand, interpret and communicate client requirements to the team. Extensive hands-on experience in task planning/assignment, work prioritization, time management, and timely delivery of the product. I have successfully contributed to a number of teams that have been dedicated to ensuring the smooth running of clients’ IT systems and products. I have successfully accomplished this by helping build the right products, providing technical support, and designing efficient systems through process mapping and change management initiatives. I possess exceptional communication, collaboration & team-building skills with a proven ability to coordinate with stakeholders across geographies.

PROFESSIONAL EXPERIENCE

DivIHN Integration, IL July 2022 – Dec 2022

Project Manager

•Build and lead a global team dedicated to high quality in support of critical service delivery activities; provide clear direction, priority, goals, performance feedback, mentoring, and career paths for all personnel

•Work with Business Development, Integration, and division management on all new ambulatory acquisitions both lprior to post-acquisition

•Assist in developing site improvement goals and objectives and coordinate and champion activities to meet or exceed those goals

•Address root causes and seek continuous improvements – constantly look for ways to improve work processes

Gary Community Partnership, IN May 2022 – July 2022

Project Manager

•Currently, working as a Project Manager to oversee the project with a primary responsibility to monitor project risks, identify potential problems, and resolve them in time to mitigate risk

•Project planning and providing stage plans to the client, presenting project progress reports/ updates, meeting clients’ requests

•Ensure delivery of premium quality service as per client’s expectation

•Prompt response to clients' requirements and feedback/ suggestions

•Actively monitoring team growth and project performance

Tech Mahindra, India Aug 2016 – Dec 2016

Project Manager

•Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement

•Managed multiple team’s offshore and onsite projects and growth

•Defined requirements for new existing system modifications, prepared status reports, presentations, and project demonstrations for senior managers, partners, and stakeholders

•Monitored project progress and radiated the information to stakeholders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) daily, implemented process improvements by creating team-building opportunities/ strengths to maximize productivity

•Coached and empowered teams to self-organize and grow cross-functionally

•Modified project plans when needed to better align with organizational objectives.

•Created project plans with established timelines, assigned to appropriate teams, and managed workflow throughout construction.

•Developed processes to enable consistent on-time deliverables to customers per timelines established in the contract.

•Set project schedules and oversaw milestones for the duration of the project.

•Converted existing business objectives into specific measurable, time-based goals and realistic action plans.

•Equipped teams to estimate major project costs, forecast financials, monitor ongoing expenditures, and attain positive financial results on projects.

HCL Technologies, India April 2011 - July 2016

Application Lead

•Supervised a 15-member team and managed daily tasks assignments, prepared work allocation sheets and capacity tracker for team resources, and provided weekly and monthly performance reviews

•Created process documents and helped onboard new personnel with training

•Responsible for process streamlining, reporting and documentation based on client’s feedback; created functional requirement documents to provide an in-depth understanding of client requirements and specifications

•Handled SLA

•Enacted proactive measures collaborating with Quality teams to ensure higher process and quality adherence

•Implemented various process changes, including resolving critical server issues to ensure flawless server operations based on client input and meeting customer objectives

•Responsible for handling and reporting on internal and external audits

•Worked toward Agile transition to increase team performance and productivity by mitigating the challenges of fluid requests

Pro-Lite Engineers, India Nov 2009 – Mar 2011

Technical Engineer

•Visited consultants and appraised them about the need for lighting & surge protection devices

•Studied the single line diagram of electrical layouts and suggested suitable lighting and surge protection devices

•Evaluated tender documents of customers and prepared technical offers

•Built relationships with the client team to quickly understand requirements and business objectives. Advised client stakeholders at their request on key resource changes to jumpstart project pace and ensure timely completion.

•Brought on during a growth phase to reinvigorate a client project with limited team engagement to provide leadership and drive it to completion. Ownership over all aspects of project scope, budget, and timeline

•Standardized, simplified, rationalized, and organized project reporting to improve execution.

•Earned discretionary bonus for work accomplished on challenging projects.

•Performed consultant reviews and provided client feedback on performance.

EDUCATION

Bachelor of Engineering, Electronics & Communication Engineering Majors (2009), India

Diploma in Engineering, Electronics & Communication Engineering Majors (2006), India

TRAINING/ CERTIFICATIONS:

•Certified Scrum Master (CSM)®

•Certified ITIL Foundation Service Management

Authorized to work in the US with a valid EAD. Do not require visa sponsorship at present or in future.

Contact this candidate