Sales Associate Customer Support

Caelan Baldridge-Heywood (Soq)

*** ******* ******

Johnson City, NY 13790

607-***-****

*****************@****.**********.***

EXPERIENCE

Party City, Johnson City NY — Sales Associate

July 2019 - September 2019

Responsibilities include,

• Responsible for executing best-in-class sales and service strategies.

delivered to our customers and are accountable to putting the customer first in everything they do.

• Leverage technology to enhance the customer service experience for our internal and external customers.

• Team Members are responsible for being part of a team that delivers on sales, profit, and service targets, as well as delivering on all key Balloon & Omni strategies.

Champs Sports, Johnson City NY — Sales Associate

July 2019 - December 2019

Responsibilities include,

-Be accountable for knowing and achieving personal productivity goals, to divisions’ productivity standards

-Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service

-Delivering sales, outstanding customer experience, and operational expectations

-Connect with every customer by asking open-ended questions to assess needs

Plant Partners, Binghamton NY — Merchandiser

April 2021 -August 2021

Duties include moving and unloading vendor carts, consolidating and organizing plants into attractive displays, and helping to execute special projects and resets

CVS, Johnson City NY — Sales Associate

September 2021 - February 2022

-Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures

-Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager

-Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools

-Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development

EDUCATION

Vestal Highschool, Vestal NY — Highschool Diploma

September 2016 - June 2020

SUNY Broome, Binghamton NY — Associates of Communications

August 2021 - Current

SKILLS

Adobe Premiere

Adobe Audition

Abobe Illustrator

LANGUAGES

English (1st)

Spanish (2nd)

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