Tiffany Pena Guzman, BSW

adxgfv@r.postjobfree.com

Phone Number: 321-***-****

Social work graduate with a passion for helping others with disabilities. Member of the 100 club and Employee of the year nominee by RESPECT of Florida and National Industries for the Blind.

Skills and Certifications

Certified as a safe talk coach for suicide prevention

Certified in child abuse prevention

Proficient in Microsoft Suite

Published author and recording artist

Work Experience:

Customer Care professional:

Lighthouse Works

Orlando, Florida

April 2020 – Present

Provide exceptional customer service for inbound calls

Assist agents with claims issues, by phone and in person

Mentor for new agents

Occasionally perform front desk operations.

Member of the 100 club, a program that rewards employees who receive 100% scores on calls.

Administrative Assistant:

Alabama Institute for Deaf and Blind

Huntsville, Alabama

March 2016 - 2018

Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.

Answer questions about records or files.

Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.

Input data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval.

Attend consumer home visits with Early Intervention Specialist and Counselor.

Child Care Teacher:

Little Citizens Child Care

Pine hills, Florida

June 2009- August 2010

Maintain a safe play environment.

Dress children and change diapers.

Observe and monitor children's play activities.

Communicate with children's parents or guardians about daily activities, behaviors, and related issues.

Sanitize toys and play equipment.

Secretary:

Senior’s First

Orlando, Florida

June 2008 – August 2008

Scan or read incoming materials to determine how and where they should be classified or filed.

Perform general office activities, such as typing, answering telephones, operating office machines, processing mail and securing confidential materials.

Education:

Oakwood University

Bachelor of Social Work (BSW)

Minor in Music

Volunteer Work: Best Buddies Central Florida

Bright Start pediatrics

Teen court of Central Florida

Pathfinders

St. Andrew Children’s Home

Voices of Triumph Gospel Ministries

Altamonte Springs SDA Church

Mount Calvary SDA Church (Pianist Daytona Beach Florida)

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