desktop support

PAUL B. CANTOR

Dalton, Ohio ***** 330-***-****: cell *******@*****.*** www.linkedin.com/in/paul-b-cantor

MANAGER, NETWORK ENGINEERING

Desktop Support/Hardware Software Support

Self-Motivated, detail-oriented IT leader with proven project management skills and 30+ years of experience installing, upgrading, and troubleshooting server, desktop, and laptop systems and peripherals in Windows Local Area Network (LAN), Wide Area Network (WAN) and Enterprise Local Area Networks (ELAN). Task-oriented, efficient problem solver who is highly productive, completing multiple tasks in a fast-paced environment and providing exceptional customer service to a variety of functional areas.

Team Leadership

Software License Management

Remote Support

Training Mentoring

Equipment Recovery

Windows iOS

Customer Focused

Software Hardware

LAN WAN ELAN

Troubleshooting Problem Solving

Purchasing

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

SIGNET JEWELERS, Fairlawn, Ohio 2018 to 2022

National accessible luxury fine jewelry retailer.

Manager, Desktop Engineers 2021 to 2022

Managed staff of ~12 analysts, engineers and contractors providing hardware, desktop, and software support for 4000 corporate employees (~85% work from home) on Windows based computers, 400 Mac OS computers; utilizing SSCM, Intune, Auto-pilot and JAMF. Responsible for patching, software installation, break/fix hardware support.

Completed refresh of 250 district manager and VP laptops, 400 general usage laptops and 225 desktop computers across multiple facilities ahead of schedule.

Facilitated update of Microsoft Office across all computers.

Finalized update of Windows to 22H2.

Technician, Corporate Service Desk 2018 to 2021

Provided technical advice, physical repair of computers, configuration and installation of software, and software updates and drivers. Interfaced with end-users through remote access.

LIFE EQUITY LLC, Hudson, Ohio 2017

Insurance re-seller with ~60 employees

Network Administrator / Exchange Administrator

Provided network, database, desktop, and email support.

ROBERT HALF TECHNOLOGIES, Cleveland, Ohio 2015 to 2017

Technology staffing specialists.

Contract Technician, Signet Jewelers

Provided corporate help desk support for 4000+ employees with Desktop and Laptop computers, tablets, and cellular devices. Supported Office upgrade from 2007 to 2013 and migration to Office 365.

INSIGHT TECHNOLOGY SOLUTIONS, Bowie, Maryland 2008 to 2014

Provided technology resources and solutions to government and commercial sectors.

Contract Technician, Desktop / LAN Support Team, Defense Accounting Systems (DFAS), Cleveland, Ohio

Part of 12-member team that supported 3500 users locally, 120 at remote sites and 250 tele-workers.

Led team of 4 contractors through 2 hardware and one OS upgrade of over 2000 computers each.

Migrated 800 users from desktop to laptop computers as part of Pandemic Response initiative between July and November 2009, while maintaining highest accountability of hardware and software licensure.

Tier 3 Domain Administrator.

PEROT SYSTEMS GOVERNMENT SERVICES Plano, Texas 2004 to 2008

Provides technology resources and solutions to both government and commercial sectors.

Network Engineer, USCG / Homeland Security Civil Engineering Unit, Cleveland, Ohio

Provided hardware and software support for 60+ personnel.

Tier 2 Domain Administrator for US Coast Guard LAN.

Provided full Engineering Image support.

Maintained organization’s webpage.

AERA CORPORATION 2003 to 2004

Subcontractor for EDS, (now HP Enterprise Services)

Customer Service Representative, Navy Maine Corps Internet (NMCI), Norfolk Naval Shipyard, Virginia

Supported 500 end users in 3 separate buildings.

●Completed all computer hardware and software repair and maintenance.

●Maintained all workstations in accordance with government regulations.

●Awarded Customer Service Representative of the Month, October 2003.

MILITARY EXPERIENCE

UNITED STATES ARMY, FORT DRUM, NEW YORK 1988 to 2003

Information Management Officer, Systems Administrator Active Duty

●Created and maintained unit LAN.

●Prepared equipment upgrade budget proposals and submitted P.O.’s.

●Prepared and maintained individual security clearances within unit.

●Coordinated access and control of Division Command Group and classified documents during training exercises and deployments.

●Created and administered mobile, temporary networks during deployments to hostile areas.

●Worked in S2, S3, and S4 shops.

EDUCATION

Coursework completed in Business Administration & Computer Science, Baruch College, City University of New York

Contact this candidate