Service Representative Data Entry
Resume:
CIARRA
JONES
*************@*****.**
m
Springfield, TN 37172
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship- building skills. Proficient in using independent decision- making skills and sound judgment to positively impact company success. Dedicated to applying training,
monitoring and morale-building abilities to enhance employee engagement and boost performance.
PROFESSIONAL SUMMARY
Advanced Financial - Customer Service Representative White House, TN • 12/2021 - Current
Grizzly Sales Force - Human Resource Manager
Memphis, TN • 03/2019 - 03/2022
Rapid Fire Sales - Manager
Grand Rapids, MI • 07/2018 - 03/2019
WORK HISTORY
Help customers with loans, check cashing, wire
transfers, money orders, and bill payments
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• Work with team leads to meet and exceed monthly goals Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Developed and implemented HR strategies and initiatives aligned with the overall business strategy
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Bridged management and employee relations by
addressing demands, grievances or other issues
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Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
•
Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
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SKILLS
• Payroll
• Recruiting
• Team/Relationship Building
• Data Entry
Business Development
Understanding
•
• Senior Leadership Support
Volunteer State Community
College
Gallatin, TN • 08/2016
Associate of Science:
Business - Marketing
EDUCATION
Mike Figueroa
President at Grizzly Sales
Force
Mariah Hardy
Financial Advisor
REFERENCES
Dorris Martin
Mentor
Grizzly Sales Force - Junior Partner
Memphis, TN • 11/2016 - 07/2018
NHC Healthcare - CNA
Springfield, TN • 12/2014 - 11/2016
Responsible for hiring, training, and leading an office of 20+ employees
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Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
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• Monitored sales productivity and conducted trainings Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
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• Team build - maintain a team of 10+
Provided outstanding service to all individuals, promoting effective and lasting business relationships.
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Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced
compliance with state, federal and local regulations across organization.
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Worked with leadership to strategize and introduce office initiatives.
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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
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Promoted good oral and personal hygiene by aiding
patients with shaving, bathing and teeth brushing.
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Checked patient vitals such as temperature, blood
pressure and blood sugar levels.
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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
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Contact this candidate