Service Representative Data Entry

LATONYA JONES

*** ******* **. ******, ** ***** 478-***-**** adxgdj@r.postjobfree.com

PROFILE

Dynamic and detail-oriented professional seeking to leverage technical skills and strong people skills into providing high-quality customer service. EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE, SITEL GROUP; AUGUSTA, GA 2008-2009 Handled customer complaints, provided appropriate solutions and alternatives within the time limits. Kept records of customer interactions, process customer accounts and filed documents. Followed communication procedures, guidelines and policies. Took the extra mile to engage customers.

CUSTOMER SALES REPRESENTATIVE, AVON; THOMSON, GA 2009-2012 Promote and sell Avon products to current customers and meeting new customers. Prospected for new customers and for potential new Sales Representatives. Service existing accounts and creating new accounts.

HOUSE MANAGER, BRADLEY’S ASSISTED LIVING; CRAWFORDVILLE, GA 2018-2020 Prepared paperwork for monthly compliance check. Used Microsoft Word to keep individuals’ medical records up-to-date. Scheduled appointments and extracurricular activities. Communicated with case workers via phone and email. Administered medication. Greeted customers in a warm and polite manner. EDUCATION

GLASCOCK CO. CONSOLIDATED SCHOOL, GIBSON, GA- H.S. DIPLOMA,2007 OCONEE FALL LINE TECHNICAL COLLEGE, SANDERSVILLE, GA- NURSE ASSISTANT CERTIFICATE,2007

SKILLS

Clear and effective communication with clients; strong attention to detail; experience with Microsoft Office; accurate data entry and record keeping; 55 WPM typist; ability to multitask; active listening skills; problem solving