MICHELLE HUTCHINSON

CLAIMS AND CUSTOMER SERVICE SPECIALIST

adxgaz@r.postjobfree.com 479-***-**** Fort Smith, AR

SUMMARY

Efficient customer support professional with years of experience in call center and customer facing environments. Adept at operating various channels of contact such as phone, email, and chat daily while resolving customer and/or client issues smoothly and accurately. Excellent communicator who is great at collaborating with colleagues and management teams. Able to provide clear and satisfying service while accurately completing tasks set forth by management. Seeking to apply customer support and problem-solving expertise in the workforce. possesses a willingness to learn and grow.

SKILLS

Claims Processing, Time Management, Problem Solving, Data Entry, Microsoft Word, PowerPoint, Excel, and Outlook, Organizational Skills, Integrity, Excellent Written and Oral Communication, Strong Attention to Detail, Active Listening, Empathy, Decision Making, Conflict Resolution, Billing, Accountability

EXPERIENCE

Claims Specialist

Blue Cross Blue Shield

06/2022 - 03/2023

Resolved claims disputes, requests for clarification, and appeals in an efficient and timely manner.

Conducted proactive investigations of claims fraud, resolving more than 150 fraudulent claims.

Provided exceptional customer service by addressing claimant inquiries, resolving issues, and keeping claimants informed about claim status.

Maintained accurate records and documentation related to claims, ensuring confidentiality and compliance with data protection regulations.

Processed and analyzed insurance claims efficiently, ensuring accuracy and adherence to company policies and guidelines.

Held satisfaction rate of 97%

Customer Service Associate

Irish Maid Donuts

12/2018 - 03/2022

Upheld the highest standards of cleanliness and staff conduct.

Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's products.

Assisted more than 300 customers daily.

Handled customer complaints and concerns, investigating issues and working towards swift resolutions.

Collaborated with management and colleagues to drive business sales by 25%.

Wolfpack Fitness-Van Buren, AR

8/1/2017-2022

Customer service, schedule workout blocks, travel arrangements for competition, managed travel expense reports for team members.

Processed AP/AR, bookkeeping, entered accounting financial data into the company database to be verified and reconciled. QuickBooks accounting system for financial records.

Reconciled bank records, credit card and credit accounts. Collected and reported monthly expense variances and explanations. Reconstructed accounting records from clients' checks and cash.

VOA Bingo-Fort Smith, AR

9/2014-2021

Sell to customers; reconcile my till with receipts, Customer service

Hutchinson Landscape Company-Ft.Smith-went out of business

01/01/10-01/01/17

Customer service-scheduling appointments

AP/AR

Payroll

Data entry for all bids for customers

Inventory on office, warehouse & equipment

Maintain customer & employee files-bookkeeping

Accounting

Oversaw daily office operations for staff of 8 employees

Ordered supplies for jobs

Total Assessment Solutions, Fort Smith, AR

9/10/2010-10/18/2012

Worked with County officials for real estate appraisal.

Entered data into databases in a timely and accurate manner. Scanned documentation and entered into the database. Obtained scanned records and uploaded them into the database.

Produced monthly reports using advanced Excel spreadsheet functions. Organized forms, made photocopies, filed records and prepared correspondence and reports. Added new material to file records and created new records. Assisted with receptionist duties, file organization and research and development. Reviewed and updated client correspondence files and scheduling database.

Entered data & in the field survey for Arkansas & Oklahoma Gas Commission

GIS mapping of property and soil coding.

Traveled to other counties offices to enter data & to compare databases.

Arkansas CAMA Technology- Van Buren, AR

2/1/2002-5/15/2010

Worked with County officials for real estate appraisal.

Held oversight of office inventory activities, including ordering. Stocking and shipment receiving.

Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.

Administered company database, including troubleshooting, maintenance, updates, and reports generation.

Oversaw daily office operations for staff of 8 employees.

Processed accounts receivable and accounts payable.

Entered numerical data into databases in a timely and accurate manner.

Scanned documentation and entered into the database.

Obtained scanned records and uploaded them into the database.

Maintained constant balance of property petty cash account.

Audited files and reported any issues requiring follow-up to program manager.

Planned and organized company functions.

GIS mapping and soil coding

Trained new employees in data enter, appraisal, soil coding and GIS mapping

Traveled to other counties offices to enter data & to compare databases.

EDUCATION

GED

Adult Education Center • Fort Smith, AR - 1994

UAFS - 1994 - 1996

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