It Support Cyber Security

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SUMMARY

Professional and reliable Cyber Security certified graduate seeking to obtain a IT position. Highly capable at configuring and monitoring system hardware and software infrastructure. Trained in security management, system backups, privacy applications and network administration. Highly interested in pursuing a career in IT support. EXPERIENCE

Warren, New Jersey

Helpdesk IT Support

GSK

Responded to client account questions, including billing and field service requests. Created service orders to replace defective parts or request technician assistance. Investigated reported issues and walked customers through scripted service protocols to rule out numerous problems, maintaining 95% of client satisfaction. Maintained up-to-date knowledge of all company products, service procedures and offerings to properly assist clients.

Consistently exceeded expectations for customer satisfaction and call volume. Which of your achievements match the job you’re applying to? Hillside, New Jersey

Junior System Administrator

AAK Food Service

Communicating with clients or employers about project, event or campaign expectations and goals Collaborating witEnsured the design of system allows all components to work properly together.

Maintained network and system security.

Monitored networks to ensure security and availability to specific users. Evaluated and modify system's performance.

Maintained integrity of the network, server deployment, and security. Ensured network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.

Maintained network facilities in individual machines, such as drivers and settings of personal computers as well as printers, clients or employers, finance teams and other team members on budgeting and allocating funds

Delegating tasks to appropriate team members.

SKILLS

Microsoft Hardware Linux Windows Monitoring Programming Python qualys Symantec Wireshark ServiceNow Shellshock

EDUCATION

Cyber Security Major

New Jersey City University

www.enhancv.com

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IVAN A AGUIRRE

IT Support

973-***-**** ***************@*****.*** https://www.linkedin.com/in/ivan- aguirre-1847b2212

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