Salesforce Developer Admin

Anusha Unnam

E-mail : *****.*******@*****.***

Mobile: +1-919-***-****

PROFILE SUMMERY

Having around 10+ years of total IT experience in which 5+ years in Salesforce Admin/Developer where developed applications in Salesforce cloud platform and other 5+ years of experience into SIEBEL CRM

Having hands-on experience in both Sales, Service and Health Cloud platforms

Knowledge on Marketing platform

Strong knowledge on Telecom and Healthcare domain

Experience in Administration, Configuration, Implementation and Support of Salesforce CRM applications

Experience on design of Mapping document and Business requirement documents

Experience on creation of business process documents

Experienced on Data models based on different modules.

Extensive experience on Creating sandboxes, Roles, Profiles and Users

Implemented Security and sharing rules at Objects, Fields and record level for different Users. Also created various profiles and configured the permissions based on the organizational hierarchy

Creation of Custom objects, Custom fields, Custom tabs, page layouts, Record types, Dashboards and various other components as per the client requirements

Created Validation rules, Approval Process, Flows, Workflows and Process builders

Hands on experience with Force.com IDE, Data loader, Import Wizard, Work Bench IDE, Web Services API (REST APIs), SOQL, SOSL and Salesforce.com

Worked on development, Testing and Production sandbox environments

Hands-on experience in Apex Triggers, Apex Classes and knowledge on Visualforce pages and deployment issues

Good experience in custom login page, custom landing page, live agent/chat, Single Sign On (SSO) for force.com sites and salesforce communities

Experience in Data migration from traditional systems to Salesforce using Apex Data Loader Utility

Analyzing Problem & Bug solving in all System Integrated & correcting customer Data in Systems for Order Management

Repository migration and SRF file replacement across Environments

Siebel support with respect to monitoring components, servers, workflow, scheduled jobs should be up and running

PROFESSIONAL EXPERIENCE

Worked as Salesforce developer in _VOIS (Vodafone India Service Pvt ltd) from June 2012 to April 2023

Working as Salesforce developer at Inbiz Concepts INC from May 2023 to till date.

ACADEMIC PROFILE

MCA (Master of Computer Applications) from Anna university, Chennai

Skills & Abilities

·Good understanding of Salesforce.com CRM.

·Working knowledge in Sales Cloud.

·Working knowledge in Health Cloud.

·Hands on experience on creating Custom Objects and Tabs, designing Custom Fields, etc.

·Strong knowledge on Salesforce Security Model.

·Expertise in APEX, Visual Force and Apex triggers.

·Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflows, Process Builder

·Expertise in Implementing Sharing and Security rules

·Worked on Batch Apex and Schedule Apex.

·Worked on Integration with the external system using Rest API.

·Hands-on experience on Workflows. Experience in writing SOQL and SOSL.

·Constructing/Modifying code to meet business needs.

·Worked in Agile methodology.

·Worked on Tools like Force.com IDE, Workbench, Data Loader and GIT

·Good understanding on shell scripting

·Hands on experience on Siebel CRM applications like eCommunications

·Hands on experience on data bases like oracle, SQL server and my SQL

Project Profile:

Project: Happier living

Client: The Genen Group (California) May 2020 –till now

Technology: Salesforce, Force.com, Data Loader, Work Bench, Postman, visual studio Code, Eclipse, Force.com IDE, GIT

Role: Salesforce admin/developer

Happier living platform mainly focuses on sales force health cloud. This platform provided find a provider and make your appointment easily. It provides functionality for providers who need to reconcile each EOB (Explanation Of Benefits) with a specific payment.

A module for the patient portal has the different activities like Patient Registration, Schedule appointment, Policies, Insurance, Payment, Messaging centers

Responsibilities:

Data migration of existing SFDC implementation in the service cloud to health cloud and production sandboxes

Involved in customization of patient card which includes insurance, payment, appointments, and care coordinator information.

Migration of patient information into EHR patient system

Involved in installation of health cloud package into salesforce cloud.

Analyzed requirements involved in the development of all modules.

Involved in creation of static and custom reports and dashboards.

Experience in creation of formula fields, roll up summery fields.

Knowledge in compliance requirements of HIPAA regulations

Customize page layouts by using Visual force pages and Apex programming and creating custom objects and fields.

Creating workflow rules, tasks, email alerts and components to suit to the needs of the application.

Schedule the reports, dashboards for management and all the department heads by emails

Involved in writing SOQL queries on salesforce workbench.

Worked on Integration with Salesforce CRM

Worked on User management Process includes creation/freeze users.

Worked on Integration with third party system using REST API

Implemented Sharing and Security settings for the new objects. Created Profile and Permission Sets as required.

Implemented Sharing Sets

Project: Salesforce Ignite (GBS) Global Business Support

Client: Vodafone India Services Pvt Ltd July 2017 – April 2020

Technology: Salesforce.com, Data Loader, Work Bench

Role: Sales Force Admin

Supported Vodafone Sales Users (~5k Users) who all are using Salesforce CRM for their sales, service and marketing. This Project is based on Sales cloud to enhance the experience of users from 24 countries including UK, Germany, Italy, Ireland, Greece, Spain, Hungary, India, Hungary, Portugal, New Zealand etc. Primarily responsibilities include eliciting and documenting the requirements and making user stories and consulting/providing solutions the users as per their Business Challenges

Responsibilities:

Worked as Core member of GBS (Global business support) team this supports users globally.

Involved in Configuration and customization of 1SF application

Experience in customizing of page layouts for Opportunity, Contacts and Accounts depending on requirements.

Responsible for creating sharing rules for users based on ownership and criteria as per the business requirements.

Responsible for creating Queues, public groups and use of them in sharing rules.

Experience in creating permission sets and Record types.

Worked on the Security model using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings.

Responsible for designing Reports and Dashboards.

Experience in Data Migration using Import Wizard, Workbench and other integration tools like Apex Data Loader to export, import and update the data in the Salesforce production Org

Project: Vodafone Albania (Telecom Domain)

Client: Vodafone India Services Pvt Ltd Aug 2015 – June 2017

Technology: Siebel CRM 8.1 eCommunications, Linux, Oracle SQL

Role: Siebel Developer

Responsibilities:

Support tasks like Database extraction for developers and applying changes to the table, compiling objects, workflow across Environment and maintaining the version control.

Able to Increase the Log level for various Siebel Components and troubleshoot the issues. Prepared a script to auto delete archival logs.

Build Preparation and Deployments.

Migration of changes to application component to the Development, test and production.

Repository migration and SRF file replacement across Environments.

Handling of tickets reported by customer through BMC remedy.

Preparation of design and technical specification documents (SOP).

Handling Non-Repository Items Check-in by Developer by using varios Tools i.e. VRT, SVN, DTT(Data Transfer Tools)

Strong Knowledge of SQL Queries to SELECT, INSERT, DELETE, UPDATE data in the Database.

Supporting Siebel order management.

Project: Pegasus (Telecom Domain)

Client: Vodafone India Services Pvt Ltd June 2012 – July 2015

Technology: Siebel CRM 8.1 eCommunications, Linux, Oracle SQL, Order Management

Role: Siebel Developer

Description:

Vodafone Greece is one of the major telecom operating company in Greece country. Vodafone Greece was established in Greece in 1992 – under the trade name Panafon – with the participation of Vodafone Group Plc., France Telecom, Intracom and Data Bank, and was officially renamed to Vodafone in January 2002. Vodafone owns and operates networks in 21 countries and has partner networks in over 40 additional countries.

Responsibilities:

Analyzing Problem & Bug solving in all System Integrated & correcting customer Data in Systems for Order Management.

Involved in resolution of order failures in BRM.

Worked with pending order management activities.

Working with the Production support team to resolve the incidents.

Siebel support with respect to monitoring components, servers, workflow, scheduled jobs should be up and running.

Creating / modifying Business service in Siebel.

Ticket Resolution within target time response.

Involved in configuring List of Values and adding the values during deployment.

Involving in deployments

Attended Siebel open UI training from oracle university.

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