Resume

Service Representative Customer

Location:

Cedar Hill, TX

Posted:

June 02, 2023

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Resume:

Imisha Shelton

Currently seeking opportunities to add my skills to a company that will be an asset to their business.+1 214 296 adxg5z@r.postjobfree.com Hill, TX 75104

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Willing to relocate anywhere Authorized to work in the US for any employer

Summary

Your summary will appear here

Work experience

Registered Behavior Technician (RBT)

Action Behavior Centers - ABA Therapy for Autism - Frisco, TXJanuary 2023 to Present

• Implements individualized instructional program (such as discrete trial training, verbal behavior, academics, self-care skills, social skills development, behavior plan), developed by the Behavior Specialist or other appropriate staff, within the student’s home or school setting.

• Prepares all materials necessary for implementing individualized program as stated above.

Sales Associate

Conn's Home Plus - Grand Prairie, TXAugust 2021 to Present

• Worked in sales, selling Furniture, Appliances, Electronics, and Bedding

• Greeted Various customers

• Offered knowledge about Electronics

Hairstylist/Cosmetologist

JCPenney Salon - Cedar Hill, TXNovember 2018 to March 2020

Providing clients with a full range if haircare services, building a strong clientele through excellent customer service.

Donor Floor Tech

Octapharama Plasma - Dallas, TXDecember 2016 to April 2017

• Monitored donors and maintained awareness to any reactions to ensure donor safety

• Monitored equipment operations to ensure quality of product

• Maintained customer service and professional rapport with donors allowing them to feel comfortable in returning to center on a regular basis.

SENIOR DISTRICT LEADER

REGIS CORPORATIONAdd locationNovember 2014 to January 2016

• Began District leader position leading 4 salons

• Recruited and staffed for hard to hire district within a month's time-frame

• Developed team to high performing status bringing them to profitability

• Increased same salon and retail sales

• Supervised and developed a team of 10 salon managers, developing top performing leaders

• Monitored all financial controls to ensure profitability through P&L

• Demonstrated and coached management team on ways to develop and maintain high performers

• Trained stylists on performance expectations and standards

• Conducted routine audits of key salon functions including merchandising and overall financial reports

• Trained in delivery of great customer service

Results:

• Promoted from District Leader to Senior District Leader of D420 April 2015 (Dallas/Ft. Worth)

• Maintained #1 in territory 55 and advancement to territory 54 progressing to #1 district in region as a result of implementation of positive effective supervision.

• Recovered district from a $50,000 deficit

• Conducted Grand opening and supervised operations of two new salons

MANAGER

Cool Cuts 4 kids / REGIS CORPORATIONAdd locationSeptember 2014 to November 2015

• Recruited and trained stylists on various successful techniques in haircutting for children, taking them to top performing level

• Increased retail and total sales by developing team to top performing level

• Managed salon and maintained consistent increase in total and combo sales

• Trained new cosmetology graduates in clipper cutting

• Promoted to District Leader within company

STYLIST /INDEPENDENT CONTRACTOR

VENDETTA'S SALON AND DAY SPAAdd locationOctober 2013 to September 2014

• Developed business from start-up

• Hair styling, Eyebrow Threading, Highlighting, Hair Cutting, Extensions, Clipper Cutting

• Marketing and client relations

• Coached and trained stylists in business marketing and successful sales strategies to improve overall sales

MANAGER / OWNER

SERENITY HAIR SOLUTIONSAdd locationJuly 2002 to September 2014

• Responsible for ongoing operations and inventory of hair care business

• Styling, hair cutting, relaxing, clipper cutting, extensions, highlights, etc.

• Marketing and overall management in multiple locations

MANAGER

BROW ART 23Add locationApril 2013 to September 2013

• Increased sales

• External marketing

• Created weekly schedule

• Trained beginning artists the art of threading

• Placed weekly inventory order

• Recruitment and retention of staff

• Coaching and development of team's high performance

ABA Therapist

Carolina Autism - North Charleston, SCNovember 2010 to July 2011

• Provided1:1 teaching using aba method

• Provided in home trainings for parents with children with autism.

• Shadowed children in daycares, schools and homes.

• Helped create, and Implemented BIP's.

YOUTH LIAISON

VISION REGENERATIONAdd locationApril 2009 to September 2010

• Lay counseling for troubled youth

• Facilitator of afterschool program

• Gang specialist

Development and implementation of after school curriculum and activities for troubled youth

• Fostered a healthy, stable environment for student's development and academic progression

• Student Advocate

MAKE UP ARTIST / SHIFT LEAD

FacesAdd locationSeptember 2009 to December 2009

• Direct customer relations

• Opening and closing of store

• Goal setting

• Created weekly schedule for employees

• Managed the floor sales

• Developed and trained team in great customer service

CUSTOMER SERVICE REPRESENTATIVE

BLOCKBUSTER VIDEOAdd locationAugust 2001 to December 2002

• Responsible for greeting and assisting customer base

• Maintained a welcoming environment with customers

• Check-in and storage of movies

• Retail Sales increasing value of overall ticket

• Performed routine inventory

• Cashier

CASHIER/ SALES REPRESENTATIVE

GAP INCAdd locationMarch 2001 to August 2001

• Sales/ Customer Relations

• Store maintenance

• Inventory

• Merchandising

Education

Add degreeAdd field of studyDALE JACKSON CAREER CENTER - Lewisville, TX2000 to 2002

Add degreeAdd field of studyTHE COLONY HIGH SCHOOL - The Colony, TX1999 to 2002

B.S. in Psychology (62 Credits)

KAPLAN UNIVERSITYAdd locationAdd dates

Skills

Financial Report Writing

Financial Report Writing - 2 years

Management

Management - 10+ years

Body Waxing

Hairdresser

Hairdresser - 10+ years

Recruiting

Event Planning

Behavioral Therapy

Behavioral Therapy - 1 year

RETAIL SALES

RETAIL SALES - 3 years

CUSTOMER SERVICE

CUSTOMER SERVICE - 10+ years

Makeup Application

Makeup Application - 10+ years

SALES TEAM

Hair Threading

Merchandising

Merchandising - 3 years

Special needs

Special needs - 2 years

Contract Negotiation

Contract Negotiation - 3 years

SALES TRAINING

SALES TRAINING - 3 years

RETAIL

RETAIL - 8 years

Hairstylist

Hairstylist - 10+ years

Applied Behavior Analysis

Applied Behavior Analysis - 1 year

Furniture Sales

Behavioral Health

Colorist

Autism Experience

Autism Experience - 1 year

Cosmetology

Cosmetology - 10+ years

Budgeting

Budgeting - 10+ years

Do you want to add any of these skills?

Dermabrasion

Nail Care

Social Work

Crisis Intervention

Cognitive Behavioral Therapy

Research

Group Therapy

Microsoft Office

Certifications and licenses

Cosmetology License

Additional information

SKILLS • Sales Team Supervision • District management • Relationship building • Sales Training • Retail Sales • Contract negotiation • Budget planning (P&L) • Customer Service expert

SKILLS

• Sales Team Supervision

• District management

• Relationship building

• Sales Training

• Retail Sales

• Contract negotiation

• Budget planning (P&L)

• Customer Service expert

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