FATIMA HADIYA SAHARA A. PALMANSALI

+639*********

adxg3p@r.postjobfree.com

Imus, Cavite

CUSTOMER SERVICE REPRESENTATIVE - ACCOUNT SPECIALIST (VOICE) CONCENTRIX (CONVERGYS)

DECEMBER 2017 - DECEMBER 2018

Evaluated customers' potential needs to make appropriate recommendations. Reviewed account activity to assess financial status and evaluate discrepancies. Renewed qualified customer accounts and updated existing profiles with latest information. Proposed additional service options to customer to capitalize on upsell opportunities. Obtained pricing deals, negotiated contracts and solidified beneficial agreements. Completed routine and complex account updates to resolve problems. Adhered to standards of quality and service as well as all compliance requirements. Maintained customer satisfaction with appropriate resolution. Provided customer with updated and latest equipment if needed or wanted. WORK EXPERIENCE:

CUSTOMER SERVICE REPRESENTATIVE - CHAT SUPPORT

Provided customer support to customers in fast-paced environment. Advised customer on basic troubleshooting through chat. Responded to customer requests for products and services. Educated customers on promotions to enhance sales. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

CONCENTRIX (CONVERGYS)

DECEMBER 2016 - NOVEMBER 2017

Great English communication skills

Tech-savvy

Flexible and has excellent time management

Fast learner

Computer literate

Attention to detail

Ability to multi task

Ability to make quick decisions

SKILLS:

EDUCATION:

Universidad de Zamboanga - Bachelor of Science in Pharmacy Jun 2012 - Dec 2013 - Zamboanga City

Undergraduate

Pilar College - Bachelor of Science in Nursing

Jun 2010 - Dec 2011 - Zamboanga City

Undergraduate

Tawi-Tawi School Of Arts And Trades - Secondary Education Technical and Vocational Education - Majored in Manual Drafting Jun 2006 - Mar 2010 - Bongao Tawi - Tawi

Graduate

LANGUAGES & DIALECTS SPOKEN:

English

Tagalog

Tausug (Fluent)

Sama (Fluent)

Bisaya (Conversant)

Chavacano (Conversant)

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