Receptionist Arabic

ALAA MOHAMED FARED

Address: Madinet El salam, Alexandria

Phone Number: +20-112-***-****

OBJECTIVE

To work within a growing organization that offers challenges and the opportunity to grow with the company. I wish to contribute my current skills attending to clients' needs and maintaining a professional demeanor to your company because I respect the professional environment in which goals and objectives are clearly established and the tools to reach such goals are provided. SUMMARY

§ Worked as Waiter at banquet at Sheraton Heliopolis intercontinental from November 2007 till December 2008

§ Worked as Waiter at banquet at fairmont Cairo form Dec 2008 till 2012 April.

§ Worked as Life guard from April 2012 till December 2017

§ Worked as Head life guard and tennis trainer from Jan 2018 till now EXPERIENCE

Lifeguard as Charge

§ I got CPR and AED certified as a lifeguard.

§ Handles member’s questions and concerns regarding the aquatics department and other areas of fitness center.

§ Trains and orients new lifeguards.

§ Manages and evaluates team of lifeguards.

§ Conducts and leads physical fitness training for lifeguards.

§ Creates and updates safety guidelines and policies manual.

§ Reviews and gives recommendations on improvements of pool area.

§ Ensures cleanliness s, safety and upkeep of swimming pool.

§ Making sure that the amount of chlorine added to the water does not interfere with the aquatic activities of the people in the pool and that the same are able to tolerate the chlorine levels.

As receptionist

§ Answered phones made appointments took messages and returned phone calls.

§ Greeted customers in a friendly manner and answered any inquiries they may have.

§ Performed clerical duties such as copying faxing emailing filing etc. CERTIFICATION

§ CPR Certificate

§ English language

§ First aid

§ Tennis trainer

§ Task force at Fairmont Fujera UAE

§ Life saving & first aid certificate

§ ONQ system training

§ computer skills

§ Certificate from general syndicate of sports certification. LANGUAGES

§ Arabic

§ English

SKILLS

§ Ability to make quick decisions in emergency situations.

§ Creative.

§ Well-organized.

§ Customer-oriented.

§ Great attitude; displays calm and pleasant disposition while dealing with irate, unruly or demanding guests.

§ Ability to stay composed during crisis situations and carry out the prescribed courses of action.

§ Excellent communication skills.

§ Interactive and fast learning.

§ Ability to strictly implement all rules and guidelines.

§ Ability to call the attention of unruly guests.

§ Ability to handle problems.

§ Team worker.

Ø Computer skills :

§ Microsoft office.

§ Powerpoint.

§ Spreadsheets.

§ Sending Email.

§ Internet and Google research.

§ Software trouble shooting.

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