An accomplished professional with comprehensive experience in administration, business development, and clientele relationship management. Agile at overseeing the day-to-day operations of a facility, spearheading a team of professionals, assigning tasks, and assessing the team's performance. Adaptable at providing excellent customer service, conducting outbound/inbound calls, and developing strategic, operational processes. Efficient at responding to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Adrian Chatman

818-***-**** adxg2a@r.postjobfree.com

WORK EXPERIENCE

Founder

The Stretch Synergy LLC. Dec 2021 – Present

• Evaluate individual fitness status and create an effective exercise prescription to meet their needs, ensuring to improve their athletic performance

• Design, prepare, execute, and monitor individualized programs for one-on-one clients

• Monitor participants' progress and movement, evaluate for individuals' abilities and fitness level and adapt program or suggest appropriate exercise substitution to facilitate continuous progress

PROFESSIONAL

SKILLS

• Team Leadership

• Critical Thinking

• Business Management

• Customer Service

• Data Entry

• Insurance Verification & Billing

• Payment Processing

• Outbound/Inbound Calling

• Office Management

• Records Management

• Operations Handling

Long Beach, Ca 90813

Master Barre Instructor

Barre Attitude- Long Beach, CA Apr 2020

• Hire and Train all incoming Barre Instructors. Create Teacher Training Manuals/Formats

• Evaluated individual's fitness status and created an effective exercise prescription to meet their needs

• Monitored participants' progress and movement, evaluating individuals' abilities and fitness level and adapting program or suggesting appropriate exercise substitution to facilitate continuous progress

• Provided customer service with greetings, a positive attitude, and help with workout tips and modified exercises in the fitness center

Administration Coordinator

Studio Soma East – San Gabriel, CA Sept 2014 – Jan 2016

• Strategized procedural guidelines, managed to process all the daily operations, and counted the daily cash flow

• Created an online system to maintain customer data, ensuring a paperless – hassle-free environment

• Analyzed project goals, planned schedule of deadlines for project completion, and developed an action plan

• Prepared spreadsheets with all incoming vendor, customer, and administrative invoices Call Center/Customer Service/ Email &Chat

Houdini Inc./Wine Country Gift Baskets – Fullerton, CA Oct 2013 – Jan 2014

• Handled outbound calls to an existing database of potential clients and inbound calls from customers to check their consultant's status

• Provided excellent customer service while assisting customers via phone, chat & email with purchases & order issues

• Submitted requests to the proper department to prevent re-occurring issues and recommended improvements in the process and procedure Office Manager

Core Conditioning Physical Therapy – Burbank, CA Mar 2009 – Jan 2013

• Managed schedules, organized office functions, and oversaw daily operations for the medical office with 10-20 staff members

• Managed consumer and business-to-business sales while handling purchasing, inventory, and contract negotiations with vendors

• Managed contract provisions & invoices, provided estimates to customers, researched grant opportunities, and conducted clients' interviews for admission Receptionist/Physical Therapist Aide (Assistant)

Restorative Arts Physical Therapy– Studio City, CA Nov 2007 – Mar 2009

• Managed incoming/outgoing calls for busy medical office

• Performed office duties, including greeting patients, upkeep of waiting area, collecting deductibles/ copays and payments, insurance verifications, reminder calls & scheduling

• Assisted Physical Therapist with patients administrating rehab exercise, modalities, ultrasound, E-STIM, traction, stretching, Pilates-based exercises, REDcord, TRX, etc TECHNICAL

SKILLS

• Word

• Excel

• Outlook

• PC

• MAC

ADDITIONAL

EXPERIENCE

• Cabrillo High School

Dance Coach 2019 -2021

• Encore Dance Centre

Dance Teacher 2008 -2018

• En Pointe Dance & Fitness

Dance/Barre Instructor 2010- 2020

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