Patient Representative Call
Resume:
FATOBA OMOTOLA GRACE
**********@*****.***
**** ******* **. ******** ** 75070
CAREER OBJECTIVE
Dedicated Customer/client Service Specialist providing skills to prioritize and multi-task in fast-paced working environment, Known for successfully handling escalated customer/client support issues. Adeptly handling administrative matters including screening calls, managing calendars, planning meetings, keeping records, composing documents, and organizing offices for efficiency.
Serves customers/clients by providing product and service support information and resolving product and service problems through phone calls. Attracting potential customers by answering product and service questions, suggesting information about other product and services. Opening customer accounts by recording account information and proving strengths and quickly learning new process.
EDUCATION
Methodist Grammar School Bodija Ibadan Nigeria
West African Senior School Certificate
Graduating December 2008
Computer proficiency Certificate
Ibadan Computer School
June 2010
University of Ibadan, Ibadan Nigeria
Bachelors of Education Degree in Social Work
Graduating April 2016
WORK EXPERIENCE
JULY 2017 – DECEMBER 2017
DENTSPLY SIRTONA RICHARDSON, DALLAS TEXAS
2
QUALITY CONTROL OFFICER
DUTIES
Inspecting output sample using industry-appropriate methods, such as comparing to standards, measuring dimensions and examining functionality
Checking that the assembly or production line adheres to standard and procedures while also complying to all legal requirements
Reviewing blueprints and specification to compare with produced goods
Recording inspection results by completing reports, summarizing re-work and wastes and imputing data into quality database
Training the production team on quality control measures to improve product excellence
Proposing improvements to the production process
Monitoring the use of equipment to ensure it is safe and discards any that do not meet requirements
Keeping measurement equipment operating accurately by following calibration requirements and calling for repairs
FEBRUARY 2018 – NOVEMBER 2019
Digital direct INC, CHCAGO
Helpdesk Assistant
DUTIES
Managed the receptionist area, including greeting visitors and responding to telephone calls and in – person request for information
Designed electronic file system and maintained electronic and paper files
Responding to queries on the phone via emails, in person or through remote access
Offering technical assistance on the delievery, configuration, set up, maintenance and troubleshooting of computer systems hardware and software
Training new computer users
Training other staffs on troubleshooting and diagnosing problems
Receiving feedbacks from customers to improve training methods
Writing and editing training manuals
Running reports and analysing common complaints and problems 3
Properly routed agreement, contracts and invoice through the signature process
Received and screened a high volume of internal and external communications, including mail and email
Created and maintained spreadsheets using advanced excel sheet functions and calculations to develop report and list
JANUARY 1ST 2020 - JUNE 31ST 2021
WILLIAMS SONOMA INC
Inbound / Outbound Call Representative (work from home) DUTIES
Provision efficient, courteous customer service and assistance in all aspects of product offerings
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution
Understand customers' needs and help them discover how our products meet those needs
Maintain strong knowledge of all company products, accessories, promotions and features
Maintain a current understanding of CDC-Info procedures to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner
Adhere to the Privacy Act as it relates to the confidentiality of information released
Respond to all Inbound and outbound calls in a timely manner
Maintain appropriate documentation of phone inquiries
Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Understanding and acknowledging up-to-date knowledge of CDC-Info regulations and policies as they apply and resolving customer complaints. 4
JULY 1st 2021 - OCT 14th 2022
Baltimore City Health Department
Community Health social Worker (patient representative) DUTIES
Canvassing for the environments and mobile vaccination service for the community
Counselling services for the community
Organizing vaccination awareness within the community
Attending to inbound and outbound calls vaccination process and dates
Managing patient’s health issues as it affects their medical records and treatment plans
Interfacing between the patients and their various health care providers maintaining the patient’s confidentiality and keeping all records of individual patient
Prompt and adequate response to the patients needs by scheduling timely appointment with their various health care professionals
FEBRUARY 2023 TILL DATE
United health group (optum)
Payment Services support
DUTIES
Attending to inbound and outbound calls for payment claims
Resolving payment status issues
Direct deposit setup
Managing patient’s health issues as it affects their medical records and treatment plans
Interfacing between the patients and their various health care providers maintaining the patient’s confidentiality and keeping all records of individual patient
HIPAA compliant
Prompt and adequate response to the patients needs by scheduling timely appointment with their various health care professionals
Resolve product or service problems by clarifying the patient's/member complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution 5
Understand patients' needs and help them discover how provider’s products meet those needs
Maintain strong knowledge of all company products, accessories, promotions and features
MAJOR SCHOOL PROJECT
Fall 2016
Effect of Governmental and Non Governmental Policies on Poverty reduction in Ibadan. A Final Year Thesis / research submitted to the department Of Social Work University of Ibadan, Nigeria as partial fulfillment to the completion of bachelors degree. TECHNICAL SKILL/COMPETENCE
Excellent Computer skill and proficiency
Good communication and persuasive speaking skills
Proactive, determined and able to work across all functions
Ability to be creative and to show initiative.
Ability to work as part of a team or individually.
Good inter – personal relationship and a very strong base of communication skills
Goal driven and success oriented with self control
Ability to multitask
6
Excellent leadership qualities and skills with ability to manage situations
Ability to work satisfactorily and effectively with little or no supervision
Experience with Zendesk and salesforce
Ability to learn and adapt to new innovation and technologies as obtained in global construction industry practice.
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