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Customer Support Time Delivery

Location:
Allen, TX
Posted:
May 31, 2023

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Resume:

SYED BOKHARI

**** ******** ***** *****, ** *****

Cell: 972-***-**** Email: adxfzq@r.postjobfree.com

PROFILE SUMMARY

• I ‘ve worked in variety of roles during my professional career including System Analyst, Network Operations, Product Manager, System Support, Design, Scripting, Integration, Testing, Troubleshooting, Tools Design, v- RAN/O- RAN/RAN, 4G/5G Core with hands on experience of Public and Private Cloud including Azure, Google, Redhet OpenStack, VMware. As a result, I have unique ability to manage and Implementation of multi- disciplinary projects and also to navigate complex challenges.

• Strong professional education with Master of Sciences in Computer Sciences and with professional trainings Courses from Ericsson Training Centers in USA, Japan and Australia in 5G Core, O- RAN/v- RAN/RAN, k8s, Redhat Openshift, Azure, 4G LTE, 3G/UMTS and 2G/GSM. Excellent Global Working experience from USA, Japan, China, Canada, Australia and Pakistan in different roles gave me ability to manage, mentor and develop cross- functional teams. An innovative professional recognized for achieving results by instilling team commitment, trust, fairness, and loyalty.

• Results oriented Telecom Professional with comprehensive Global experience. Highly knowledgeable in managing stakeholders’ requirements, priorities, expectations and competing demands enabling successful on time delivery of projects as well as business principles and processes.

5G Global Technology Center (GTC) Cloud Native Delivery Hewlett Packard Enterprise - Plano, TX

October 2021 to May 2023

• E2E 4G/5G solution delivery in Public and Private Cloud Environments Redhat, Azure, VMware, in the close collaboration of Vendors (HPE, Ericsson, ENEA, AFFIRMED, OpenNet) for AT&T LAB, Production and Commercial Launch.

• Customer managed services support for call processing during E2E of the production launch for Vendors Ericsson, ENEA, AFFIRMED, HPE, OpenNet, 4G/5G Core Network Functions NRF, AMF, AUSF, UDM, UDSF, UDR, UDSF, SMF, UPF, PCF, SMSF, CHF, O-RAN/v- RAN/RAN, eNB/gNB.

• IOT testing of V2V for the Core Network Function’s Interfaces and features using Cloud Redhat, Azure. Uploaded docker images to ACR/repository, VM Creation, K8s Installation, Core Network Functions Installation and Creation of External Links to connect to the needed Clusters.

• Delivery of the customer and internal workshops to handover the project specifics

• Deliver the IaaS/CaaS/PaaS stack (OpenStack, K8S, OpenShift, vSphere, Helm, Git, Elastic Search, Kibana)

• Setting up the CI/CD pipeline based on the 5G product artifacts

• Customer acceptance and internal testing (remotely and onsite)

• Development of the missing artifacts (e.g. LCM scripts, automated tests) to cover customer requirements

• Integration of the product Ansible LCM scripts into HPE NF

• Creation of the documentation needed for customer (Low Level Design & Acceptance Test Plan) in collaboration with Solution Architect and Subject Matter Experts.

• Tuning and basic checks of the customer virtualized infrastructure in collaboration with SME

• Guidance and mentoring to the less experienced staff members

• 4G/5G Call Processing including RRC, S1- MME, S1- U, X2, RLC, MAC, PHY Protocols. RAN Network Support.

• Participated in PI Planning identify clear set of product objective and support a successful execution.

• Collected feedback on the deployed products and features from various internal and external stakeholders and reviewed with responsible teams to ensure that feedback successfully translated in to marketing requirements and prioritized appropriately with the product development.

• Worked closely with Product Mangers to develop clear forward looking product integration strategies to eliminate duplicate developments efforts.

• Assisted in the preparation of the materials/presentations to support product, stakeholder meetings.

• Assisted with documenting business requirements and acceptance criteria in the Jira tool. Prepared user stories, groom the backlog of the tickets and write acceptance criteria. System/Performance Test Engineer Expert Level

Dates Employed: Sep 2015 – Oct 2021

Location: Plano USA

• Installation, Testing and Troubleshooting of 5G Core Network Functions including AUSF, UDM, UDR, NRF, UDSF, EIR …

• Installation, testing and troubleshooting of the 4G IHSS, UIR (Composed, Decomposed) in Linux (RHEL, Centos) VM environment.

• 4G/5G Interworking Network Functions Including, NATS, NHSS- UECM, Service- Gateway, NHSS- NOTIFY

• Kubernetes, Redhat OpenShift/OpenStack, vSphere, VMWare, Azure for 5G Core NFs, Interworking Networking Functions, observability Pipeline Installation and Testing.

• Observability Pipeline, PaaS backing services, openshift- monitoring (Alertmanager, Grafana, node- exporter, Prometheus, openshfit- state- metrics, kube- state- metrics, cluster- monitoring), openshift- logging (cluster- logging- operator, elasticsearch, fluentd, kibana), observe (grafana, jaeger, etc.)

• E2E 4G/5G products Installation, Testing and Troubleshooting in Kubernetes and Openshift/OpenStack Environments including AMF, SMF, SMSF, AUSF, UDM, UDR, UDSF, NRF, NATS, NHSS- UECM, NHSS- SVC- GATEWAY, NHSS- NOTIFY, UPF, PCF, IGNITE, Kafka and 4G Linux IHSS. Working with multinational teams for coordination of any improvements and bug fixing based on the outcome of E2E Testing.

• ADv1 and ADv2 Tool for 5G Complete Solution Installation, Testing and troubleshooting. Providing feedback to Tool team to improve AD Tool based on the Testing Results.

• Ansible/helm, Nexus, RHEL, Centos, Calico, CaaS to install 5G Complete Solution Installation manually.

• E2E Installation and Testing of Protocol HTTP/2, SSL/TLSv1.2, TLSv1.3 for 4G/5G NFs, Interworking, IHSS

• E2E Functional Testing using Simulap in the Lab Environment

• Troubleshooting and re- creating of bugs in the Lab environment and testing solutions of the bugs before send out to the Internal and External customers. Providing feedback to related teams to improve the quality of the HPE Products before delivering these to External Customers.

• Traffic Generator nodejs/Gene to Generate 5G Traffic including auth, amfreg, amfunreg, smfreg, smfunreg, smdata, amdata, provauth, prosub, prodnn, getsub and many other traffic scenarios in the Lab environment to observe the performance of 5G and Interworking Network Functions.

• Installation and testing of 4G HSS and UIR in the NSK environment.

• Good overall view of Basic Architecture of 2G/3G/4G/5G Mobile Networks including Mobile Core Networks, Evolved Packet Core, O- RAN/v- RAN/RAN, 3GPP Standards (GERAN, UTRAN, eUTRAN)

• Azure, vSphere, VMWare and Redhat, openShift/openStack to manage and troubleshoot VMs

/ Instances

• CI/CD Installation, Testing and Troubleshooting, E2E Functional Tests on Daily Basis with the latest releases/bits available.

• Knowledge Transfer and mentoring of HPE Internal and External Teams working at different locations across globe for the smooth and better understanding of the HPE new Products and Features.

• Presented Live Demo at the end of each PI for HPE Teams and Management for the better understanding of the new Features and Products. Following up any queries and suggestions to make future presentations more affective for Delivery and Internal teams based on suggestions and discussions.

Engineer Software Services / System Support

Dates Employed: Jan 2013 – Apr 2015

Location: Plano USA

• Collaborated with teams in Troubleshooting and Verification of LTE/UMTS/GSM sites to meet the required KPI. Performed RAN Parameter Database Consistency Audits. Performed KPI trend analysis and inconsistency checks. Conducted Worst Cell Identification and worst Cell Analysis. Performed network capacity optimization and radio resource utilization and advance parameter tuning.

• Analyzed LTE/WCDMA/ Layer 3 message flows data and drive test data. Used various LTE Traces like LTE UETR, to Analyzed Internal events as part of performance optimization. Performed regular LTE RAN Parameter Consistency checks and Audits using ERTT.

• Performed Neighbor optimization for Intra Frequency, Inter frequency and IRAT handover.

• Created RNDCIQ Templates for LTE/UMTS DOT and Small Cell FOA projects For AT&T, Verizon and BAMA Customers. Modified existing UMTS/LTE templates to capture required parameters for new software releases, configurations and new features.

• Reviewed the project schedule with senior management and all other staff that affected by the project activities. Revised the schedule as required. Managed project staff and/or volunteers according to the established policies and practices of the organization. Ensured that personnel files are properly maintained and kept confidential.

• Collaborated with teams to define the scope of the projects in collaboration with senior management. Created a detailed work plan and sequences the activities needed to successfully complete the projects. Determined the resources required to complete the project. Developed a schedule for project completion that effectively allocates the resources to the activities

• Knowledge sharing Centra sessions to provide training to new Engineers.

• Followed SDLC to Design, test and implementation of Tools to automate processes for error free implementation of projects.

Engineer Software Services / Consultant

Dates Employed: Jan 2010 – Jan 2013

Location: Plano USA

• Worked on NodeB rehome project. Created Scripts for NodeB rehome, Site Add, IuR/IuP/IuCs/ New RNC for East, West and Central AT&T regions. Performed the health checks for NodeB/RNC using AMOS, WCDMA RAN Explorer, Moshell to be sure that all is good for rehome. Also modifying scripts if needed to resolve any issues during implementations.

• Checked Iurlinks, WCDMA Carriers for RNCs included in rehome and suggested AT&T to resolve any issues affecting rehome.

• Resolved any issues appears after rehome to make sure DT scripts were implemented correctly troubleshooting any issues raised by AT&T

• Worked on T- Mobile Modernization Project as SME to clear any alarms, troubleshooting live sites to meet KPI requirements. Audited All EVO BSC to align parameters as per T- Mobile Standards, Rehomed RBS to EVO BSC as FOA to check the functionality of EVO BSC, updated parameters of RBS moved from Legacy BSC to EVO BSC. Provided complete DT for RBS, Implemented DT, helped call testing issues, resolved KPI issues. T- Mobile Modernization project was rollout after successfully demonstration of FOA. Worked as SME to resolve any issues during this Project.

• Designed and tested Tools using SDLC to automate processes for error free implementation of projects.

• Troubleshooted network performance issues in live networks, design and scripting for WRAN nodes

• Coordinated in troubleshooting of RAN ATM & IP transport networks and modified configurations according to need and requirements.

• Tools design, test and implementation to automate processes for error free implementation of projects. Collected, reviewed and analyzed Business Requirement Documentation (BRD) for Developers to understand the scope of work, Created Test Plans, Test Scenarios and Test Cases for assigned modules. Created and Executed Test Cases manually as well as verify the actual results based on expected results.

BSS/UTRAN Engineer / Consultant TekSystem

Rogers Communications

Dates Employed: Jun 2009 – Dec 2009

Location: Toronto, Canada Area

• Led team to Troubleshoot RNC/Node B to find and fix the any problems related to sites. Integrating Node B (macro & micro) 3xxx, loading DT's and adding/Removing lub/T1s for Node B using AMOS, MOSHELL, EMAS,RAN Explorer.

• Created sites and neighbors (both UTRAN and GSM). Resolved un- expected system performance/functionality issues.

• Updated and keeping track of 3GPP UTRAN protocols such as RRC, NBAP, RNSAP, RANAP.

• Loaded .XML scripts for mass parameters using proper WCDMA RAN Explorer procedures and verifying and performing software audits on RNC and Node B.

• Provided technical support for the RNC which include routine RNC O&M (both preventative & corrective) and troubleshooting.

• Performed IP conversion for Node B, Integrating ETMFX, TXHS, RAX, Created CV before and after all service impacting activities.

• Added 2nd carrier 1900 MHZ to existing Node B with 850 MHZ. Modifying scripts to add new equipment to the sites. Bringing new hardware up and doing call and data tests with FOPS. Creating CV before and after completing all activities. BSS/UTRAN Engineer / Consultant on behalf of Glotel Inc T- Mobile

Dates Employed: Jan 2005 – May 2009

Location: Concord / Stockton CA USA

• Successfully managed T- Mobile projects, ranging from hardware installation, software upgrades, to complex service delivery like Transport Network optimization.

• Arranged daily meetings with Design, Transport, O&M and NOC to coordinated activities as per project milestones and provided regular updates to the team members as well as upstream and downstream stakeholders.

• Communicated with vendors including Ericsson, Alcatel- Lucent and Symmetricon to plan activities and monitor the progress.

• Operation and maintenance of GSM & UMTS/WCDMA networks including RNC/Node B CS/MGW/RSP.

• Analyzed data, identified issues and offered solutions to problems. Shared knowledge appropriately, developed networks and built alliances.

• Analyzed the performance of NSS/BSS/RNC/MGW/Node B using XPM/REWSS/iFF to manage all services and delivering according commitments and provide a quality network ready for in- service.

• Performed trouble shooting of RBS/Node B with FOPS on the sites to find and fix the any problems related to sites.

• Integrated RBS/Node B (macro & micro), 2xxx, 3xxx and channel adds, wrote DT's, loaded DT's and tested the RBS, Added/Removed T1s for Node B.

• Created sites and neighbors (both UTRAN and GSM). Handled un- expected system performance/functionality issues.

• Changed parameters to activate new features in MSCs/BSCs/RNCs/Node B using OSS – CNA/RAN Explorer.

• Performed operation, maintenance and integration of AXE 10 & AXE 810 MSC/BSC.

• Lead the team to Worked on T1 harvesting project and spared more than 300 T1s from Stockton/Fresno market. Completed this project well ahead of deadline.

• Lead the team to de- commission of SCBSC200/ SCMSC131 / ALCATEL 7470/ 7670 Lead Testing & Support Engineer

Ericsson

Dates Employed: Sep 2000 – Dec 2004

Location: Osaka, Japan

• Worked as 2nd line support, 24 hours on call for customer support, for Personal Digital Cellular (PDC), 3G, handled emergency situations and recovered systems

• Worked as 2nd liner support, 24 hours on call for customer support for (PPDC) Packet Personal Digital Cellular network (Packet Mobile Services Switching Centre, PMSC), handled emergency situations and recovered systems

• Team Leader for PH 10 (ASRs), CP Rollout Drop 1 in Kansai Area using OSS and doing CP Rollouts using OPS method

• Team leader for testing and integration of TMSC3 (BYB 501) for JPK

• Team Leader for implementing CN- A0001 (CP Rollout) in Osaka

• Team leader for Testing and integration of MSC8 (BYB 501) for JPW

• Worked on Application System Replacements (CP Rollout) for Phase 9/10

• Team leader for SP software upgrading for phase 9

• Supported the implementation of MGW/RNC and Node- B using appropriate OSS tools and methodology

Senior Testing Engineer

Ericsson Nanjing China

Dates Employed: Mar 1999 – Jul 2000

• Worked on processor replacements from APZ 211 11 to 212 11

• Tested of AXE 10 (BYB 202) exchanges in GSM environment

• Worked on RBS Integration (RBS 2000 and RBS 200)

• Worked on AXE 10 (BYB 202) expansions

• Trouble shooting of AXE 10 (BYB 202) exchanges

• Implemented latest AC- A,EC- A, CN- A and special packages of every kind in exchanges including MSC, BSC,VLR, HLR, STP in GSM environment System Support Engineer

Ericsson Guangdong China

Dates Employed: Aug 1998 – Feb 1999

• Implemented latest AC- A, EC- A, CN- A and special packages of every kind in AXE 10 exchanges including MSC, BSC,VLR, HLR, STP in GSM environment. Also SP

• Upgraded IOG 11 & IOG 20.

• Performed Software upgrades of RBS 200 and RBS 2000

• Performed Trouble shooting of AXE 10 exchanges

• Upgraded firmware for IOG11 & IOG20

Additional Trainings

• Project Management

• Data Center Operations

• Organizational Planning

• Staff Management & Development

• Applications Development

• Vendor Management

• Strategic Planning

Certifications and Trainings from Ericsson Training Centre Australia

• APG40 Recovery

• APZ 212 40 Delta

• APZ Recovery

• APG40 System Administration

• APG40 Overview

Certifications and Trainings from Ericsson Training Centre Japan

• Introduction to 3G Applications

• 2G to 3G Evaluation

• WCDMA Overview

• WCDMA Traffic Cases

• UMTS Transmission Overview

• UMTS Core Network Overview

• WCDMA Radio Access Network Overview

• WCDMA RAN RNC Troubleshooting

• WCDMA RAN Operations Using RANOS

• WCDMA System Platform Overview

• RANOS Systems Administration

• WCDMA Systems CN- OSS Administration Delta, 1.5

• WCDMA Systems Data Transcript

• WCDMA RAN System Integration

• WCDMA RAN Site Engineering 2G to 3G Delta

• WCDMA RAN Configuration Handling

• WCDMA RAN RBS Troubleshooting

• WCDMA Media Gateway

• Network operation using OSS

• Solaris System Administration I

• Solaris System Administration II

• AXE 810 Delta

• ATM

• IP Over ATM

• IP Networking

• Voice over IP

• Brocade vRouter

Certifications and Trainings from Ericsson Training Centre USA

• LTE Overview

• LTE Air Interface

• LTE Radio Access Network Protocols and Procedures

• LTE Performance Optimization

• LTE Radio Network Functionality

• LTE_L12B Features and Functionality

Certifications and Trainings from HPE USA

• Operation and maintenance of OpenShift Clusters

• Operation and maintenance of Kubernetes Clusters

• Red Hat Advanced Cluster Management for Kubernetes Foundations Defensive Programmer: Secure Testing

Skillsoft issued completion badges are earned based on viewing the percentage required or receiving a passing score when assessment is required. In this 8- video course, explore the basics of secure testing methodologies such as unit, regression, and integration testing. Discover how to work with security metrics and track security bugs. Begin by looking at the concepts of security testing, and the goals of testing. The course offers an overview and a framework with which to conduct security testing. This framework is applicable to any particular approach to testing—whether automated or manual, unit, integration, or regression testing, the same conceptual framework will apply. Then learners move on to secure unit testing, and how to apply it, including how secure testing is done and who should do it. The next tutorial involves secure regression testing, which is, in general, a term for testing after a change has been made, so you will learn how to apply effective and secure regression testing. You will also explore secure integration testing, how to apply it and when and who conducts integration testing. Then discover how to use effective security metrics, and finally, how to effectively track security bugs. ISSUED ON

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Professional (CSSLP) 2019: Testing Types

Skillsoft issued completion badges are earned based on viewing the percentage required or receiving a passing score when assessment is required. This 14- video course explores essential testing types—including penetration testing, scanning, simulation testing, failure testing, and cryptographic validation—and many of the best practices. You will also learn more about other types, such as fuzzing, regression testing, continuous testing, attack surface validation, and unit testing. Learn about certification testing—performed as part of a certification process, when load or stress testing determines how the system operates under heavy loads and what effect load has on the system. You will be introduced to ISECOM's Open Source Security Testing Methodology Manual, a comprehensive methodology related to penetration and security testing, security analysis, and measuring operational security. It includes test cases whose outcomes provide verified facts, amounting to actionable information that can tangibly and measurably improve operational security. Become familiar with how to perform an impact assessment, learn why defects discovered during testing must be addressed, and learn the meaning of Priority and Severity levels derived from the defect report. The course prepares learners for the (ISC)2 CSSLP: Certified Secure Software Lifecycle Professional certification exam. ISSUED ON

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