Data Entry Administrative Assistant
Resume:
Elise Allen
Las Cruces, NM *****
*.*.*******@*****.***
Proficient in Salesforce, Verint, Kronos, Meditech, Genesys, Five9, DialPad, Healthcare Portal, AWS, Vivify, Netsmart, EPIC
Authorized to work in the US for any employer
Work Experience
Customer Experience III
Molina Healthcare - Long Beach, CA
February 2022 to Present
• Amplify surveys to collect data regarding health assessments and member satisfaction for a customer base of 520
• Assist with risk adjustment data validation related activities, included but not limited to progress tracking medical record requests, chart intervals
• Provide call support for high volume days, HEDIS Team organize patient appointments and coordinate office visits according to physician patient availability
• Improve online campaigns and healthy rewards via email and chat support Care Partner/Data Entry
Amedisys - Baton Rouge, LA
September 2018 to January 2023
• Assisted 100+ customers per day, in a call center setting, providing successful solutions in a polite manner using active listening to ensure customer retention
• Proven track record of success within scaling business, fast-paced environment, within a startup company
• Maintained Vivify log, using Telehealth that will include vitals, ECG, tracking medical records, chart intervals, etc.
• Verify accuracy of data entered into computer systems
• Maintain and update existing databases
• Ensure data is secure and confidential
• Troubleshoot issues with data entry or retrieval Administrative Assistant
Nexus Neurorecovery - Conroe, TX
August 2015 to December 2020
• Coordinated with fundraising staff and outside vendors to set up 5 to 10 events per year raising $3 million for Traumatic Brain Injury research
• Scheduled and coordinated, virtual, and in person, meetings, events, travel, and appointments
• Organized and managed sensitive data, input, over 12 Excel spreadsheets retrieving and delivering information quarterly
• Trained new hires on company, specific policies, procedures, and compliance guidelines Reimbursement Specialist
Maternal and Family Clinic - The Woodlands, TX
March 2012 to August 2018
• High volume inbound call center managing 300 caseloads have of patients with average net collections of 97%
• Coordinated received payments with average 96% collect it within 30 days by following company policies and procedures
• Executed timely follow ups to 80+ emails per day, resolving various questions and issues
• Utilized phone, email and fax communications to process claims annually Education
Associate in Science (AS)
Lone Star College System - Conroe, TX
Languages
• English - Expert
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