Network Technician Support Associate
Resume:
CARL D. HUNTER
*********@*****.***
Dynamic, successful, and established IT Support Technician with 20 years’ experience interfacing with
Diverse groups to deliver valued technical support, networking services and exceptional customer services to end users and Desktop Support in a fast-paced environment. An energetic, decisive, and a results-oriented consultant to multiple groups to determine the feasibility of projects, use independent judgment to correctly determine problem causes then communicate and implement process/solution to solve issues on a data network infrastructure.
TECHNICAL SUMMARY:
Cisco: Cisco Catalyst Switches (1900, 2900, 3750g, 3750, 3760, 4006, 4506, 4510, 5000/5500,
6000, 6509) and Routers (2500, 2600, 4000, 7500, 8540 series), Wireless Access Points
WAN: Dedicated 56k-T3 circuits, DS3, ISDN, CSU/DSU, Point-to-Point and Multipoint Links
LAN: Ethernet, high-speed Ethernet and interconnections, fiber, and switches
Protocols: TCP/IP, FTP, TFTP, SNMP, TACACS, Virtual Switching System (VSS). Routing
Protocols (RIP, IGRP, and EIGRP, OSPF)
Software: Help Star, SolarWinds, Orion, Asset Management, SCCM, ServiceNow,
Enterprise Change Management System (ECMS), Service
Center Peregrine Ticketing System, Heat Ticketing, Altiris, Cisco IOS, CAT OS,
CiscoWorks, Livelink, NEDI, Microsoft Outlook, Excel, Word, Avaya, SharePoint,
Windows XP, Windows 7, Windows 10, Microsoft Office Suites, Bomgar, Dameware,
WhatsApp, Cisco Catalyst 9407R
PROFESSIONAL EXPERIENCE:
K-Tek Resourcing, LLC/ HCLTECH/ EXXONMOBIL
A Houston-based staffing company (MBE & WBE) serving clients globally.
L1 Infrastructure Network Technician, Houston, Texas 03/2022 to 03/2023
Reports to the IT Team Lead/Manager for designated site and responsible for working closely with the business, colleagues and remote support teams to implement and maintain network devices and infrastructure.
Taking ownership and accountability of trouble tickets, projects, ensuring that work is carried out to a high standard and complies with all HCL/ExxonMobil polices and guidelines
Perform infrastructure related incident resolution, change management activities and services request and task completion via the ticking system SERVICE NOW.
Understand the installed infrastructure design at all campus buildings and offsite locations and understand how a change on the network may impact the business.
Physical support (racking and stacking) Cisco of the 9307 access switches and other devices during a network implementation.
Amazon.Com Services, Houston, Texas
An American multinational technology company
IT Support Associate II, Houston, Texas 07/2020 to 09/2021
Reports to the IT Manager for designated site and is responsible for working closely with the business, your colleagues and remote support teams to implement and maintain network devices and infrastructure.
Taking ownership and accountability of trouble tickets, ensuring that work is carried out to a high standard and complies with all Amazon polices and guidelines
Installation, maintenance and support of IT equipment
Asset and inventory management thru STUFF
Providing technical support/input to site and team projects
Compugen Systems, Inc., Houston, Texas
An IT products, servicing, and solution company
Deployment Technician, Houston, Texas 10/2019 to 12/2019
Microsoft project team member executing migration from Windows 7 to Windows 10.
Onsite at client location Enbridge removing old assets and installing new assets.
Stepping thru processes of automatic/manual backups to automatic/manual restores of file sand apps on devices.
Validated processes completed and updated in ServiceNow and communicated via WhatsApp and Skype.
A-1 Personnel of Houston, Inc. Houston, Texas
A total staffing resource company
City of Houston, Houston, Texas 2/2019 to 3/2019
Microcomputer Analyst
Disassemble/reassemble computer equipment and peripheral devices for special project
Coordinate, move/install, troubleshoot, configure computer hardware and software
Confirm and reestablish network connections
Smart City Networks, LP Houston, Texas
A telecommunications conventions service company staffing resource company
Technician, Houston, Texas 2/2018 to 5/2018
Providing internet services, networking services and infrastructure connectivity for clients in multiple facilities at park and cable terminations
Coordinating, installing, repairing, and monitoring on a Cisco Network.
Upgraded Cisco gear on network from Cisco 2950 to 2960 with POE and to support wireless Cisco Access Points as well.
Gear in place to support and host international/domestic clients for Houston Offshore Technology Conference 2018.
A-1 Personnel of Houston, Inc. Houston, Texas
A total staffing resource company
Harris County Community Supervision and Corrections Department, Houston, Texas
PC Technician 8/2017-2/2018
Assigned special project of relocating/reconfiguring PC hardware (IMACD) from the Hurricane Harvey damaged Harris County Criminal Justice Center to the Family Law Center..
Documented all issues and resolutions in ticket tracking system and Maintained inventory of all IT assets that are assigned to or used by HCCSCD.
Directives from the IT Manager and executed with minimum supervision with latitude for initiative and independent judgment.
Proven problem solver with comprehensive technical knowledge and experience
Installs, configures, and troubleshoots networked and standalone PCs and Installs and configures peripheral devices such as network printers and scanners.
A-1 Personnel of Houston, Inc. Houston, Texas
A total staffing resource company
Harris County Sheriff’s Office, Houston, Texas 9/2013-12/2016 Desktop Support Technician (2013- 2016)
Responded to incoming help requests from end users via telephone and e-mail in a courteous manner
Provided support on a variety of police software application hardware issues. Identifies, researches, and resolved technical problems.
Escalated problems (when required) to the appropriately experienced technician/department.
Help desk support experience in a Microsoft environment that includes Windows XP, Windows 7
Outlook and other Harris County Sheriff’s Office applications.
Experienced with Desktop Remote Control tools (Bomgar, Dameware) and in remote application
Installs.
MD Anderson Cancer Center, Houston, Texas 7/2008 – 12/2012
MD Anderson is one of the largest cancer centers in the world
Sr IT Technician Support (2010-2012)
Network Technician II (2008-2010)
Performed configuration, installation, implementation, and maintenance of more robust Cisco switches
Through the refresh process on the data network infrastructure and various technologies using established
Templates then decommissioned end of life Cisco 4006 and 4506 switches.
Managed major projects within established schedules and standards.
Coordinated, executed and delivered switch refreshes on established dates, times.
Directives executed with minimum supervision with latitude for initiative and independent judgment.
Liaison to Network Engineers/Planners, Project Managers, Mechanical, Electrical, Plumbing
Engineers/Superintendents, contractors, Move Coordinators to bring the MD Anderson Cancer Center
Alkek Expansion and AT&T Directional Antenna System (DAS) Blackberry Projects to commission.
Proven problem solver with comprehensive technical knowledge and experience with transitional
Strong knowledge and experience with LAN concepts, technology, L2/L3 switching, Vlans, and structural cabling ensuring quick resolution of network issues.
Exposed to Servers and Server farms. Supported the Server farms on the Network side.
.
City of Houston
Technical Hardware Analyst (2007-2007)
SAIC (Science Applications International Corporation) team member responsible for implementing Cisco
6509E LAN switches at Marathon Oil corporate office in Houston, TX and UPS devices at various sites
Through US.
Racked and stacked 6509E LAN switches providing 1 Gig copper access to desktop and 10 Gig fiber
Lead a team of 8 identifying 6000 active nodes on network;
Received leadership award recognition for outstanding performance.
Managed and maintained port security on Cisco 3750, 3760, and 4000 series switches with CAT OS
And Cisco IOS operating systems.
Configured interfaces/ports to identify MAC addresses on workstations/devices that allow access to
Secure interfaces on switch and to detect dynamic MAC addresses automatically.
JPMORGAN CHASE, Houston, Texas 10/1988-7/2006
A leading global financial services firm with assets of $2.4 trillion.
Network Analyst II (2005-2006)
Technical Support Specialists (1998-2005)
Computer Operator (1988-1998)
Data Implementation resource for complex technical projects. Interacted and worked with a diverse group
Of peers, customers, Project Managers, and Project Engineers. Provided effective break/fix solutions.
Organized and managed 4 to 8 projects simultaneously. Provided assessments through weekly
Meetings and moved projects in phases according to strategic plan and time constraints.
Maintained large volume data switches that were deployed throughout the business units in the
Network for operational efficiency and port accessibility.
Contacted local and national telecom carriers to assist in carrier related problems
Provided ongoing support and troubleshooting of WAN infrastructure including dial-backup testing of 56k, switch56, and ISDN circuits in data center.
Exposed to Servers and Server farms. Supported the Server farms on the Network side.
Strong knowledge and experience with LAN concepts, technology, L2/L3 switching, Vlans, and structural cabling ensuring quick resolution of network issues.
Exposed to and knowledge of designing, configuring, and troubleshooting EIGRP, MPLS, BGP), QoS, VSS and multicast.
EDUCATION:
Cisco Certified Network Associate (CEU 32.0)
Cisco Networking Academy
Houston Community College, Houston, Texas
Diploma in Electronic Technology
Elkins Institute, Houston, Texas
Associate of Science, Computer Science
Mary Holmes College, West Point, Mississippi
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