Data Entry Remote Customer

Angela F. Duromola

Sacramento, CA 916-***-**** *********@*****.***

PROFESSIONAL SUMMARY

● Experienced administrative support professional with strong communications, problem-solving, and technical skills. Intermediate to advanced level MS Office Suites. Adept with new software/programs/apps. KEY AREAS OF EXPERIENCE

Office Administration

● Served as Contract Analyst and Training Coordinator for State of California’s Safe Drinking Water Program. Verified and approved contract payments for all 58 counties. Tracked all contract amendments. Organized mandatory training events for over 100 division employees. Maintained a database of all employees’ completed courses to meet their Individual Development Plans.

● As an Accountant Specialist, established and maintained all payment records of Inter-agency Agreements, Standard Agreements, Leases, and Master Service Agreements. Key entered accounting disbursements and maintained fiscal records.

● Managed database of 50,000+ nationwide contacts. Verified individuals’ legal requirements were met to receive legal and financial counseling during mortgage crisis. Customer Service

● Attended Trade shows and educated new and existing clients on non-traditional insurance products. Cultivated leads for sales team.

● Provided resolution to disputed collection accounts. Performed complex analysis of account balances. Wrote sensitive correspondence, responded to telephone inquiries, and communicated with various levels of government, financial, and educational institutions.

● As Hospitality Night Auditor, took room reservations, checked guests in and out, provided guest assistance, and reconciled credit card and cash for the day.

Care Provider

● Assisted client with ambulatory needs

● Prepared meals based on nutritional needs

● Ran errands and helped with daily chores

WORK EXPERIENCE

Royal Innovative Solutions. Direct Support Professional. Sacramento CA 11/21 - 10/22 PCL, Inc. Prescription Delivery Driver. Sacramento, CA 02/21 - 5/21 Elliott Benson Marketing. Telephone Interviewer/Screener. Sacramento, CA 07/20 - 01/21 Eskaton Volunteer Telephone Reassurance Program Sacramento, CA 09/18 - 03/22 Rosalie Lewis Caregiver Loomis, CA 01/14 - 02/17

NID Housing Counseling Legal Administrative Assistant Sacramento, CA 10/09 - 07/12 Best Western Expo Inn Night Auditor Sacramento, CA 08/05 - 03/08 State of California Various - Key Data Op thru Analyst Sacramento, CA 09/88 -12/01 Sanders and Associates Marketing Representative N. Hollywood, CA 09/97 - 05/99 EDUCATION AND TRAINING

OnCourse Healthcare Learning Activity Leader Certification. Sacramento, CA. 11/18 Intel. Microsoft Office Suite Certificate. Sacramento, CA. 12/17 Sacramento City CollegeA.A. Business Administration Sacramento, CA 06/84

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