Freight Broker Customer Service

Bin Qu

Phone:916-***-****

Email: ****************@*****.***

Language: Mandarin / English

Education:

Beijing College of Finance and Commerce Associate Degree

Relevant coursework: 2006/9-2009/7

Business Management / Enterprise Culture / Human Resource Management /Accounting/ Economics /Financial Investment

Professional Experience:

HYE E-Commerce Logistics.

Position:Amazon Dispatcher 2023/1 – 2023/5

Classify the freight from drayage container .

Make appointments with Amazon warehouse.

Arrange truck to delivery the freight.

Resolve all issue from pick up to delivery.

Rapid freight forwarder.

Position: Operation 2022/2 – 2023/1

Follow up Ocean and Air shipment.

Communicate and interact with carriers,vendors,and customers,as well as internal warehouse team members and Customer Service Representatives to ensure proper order status,delivery arrangements and service.

Review and ensure all documentations are accurate processed in time.

Follow up and problem solve with customers.

Assist customers with inquiries and daily tracking issues.

Mulan logistics.

Position:Truck Dispatcher 2021/5 – 2022/2

Grabbing loads from load board.

Negotiation,securing the loads with customer,broker.

Daily communication with truckers,shipper,customers and brokers.

Resolve all issue from cargo pick up to delivery.

Self-evaluation:

I love transportation industry. I am a highly self-motivated person. I am not afraid of difficulties.I like to be challenged. I have a passion for sales. I aspire to be an excellent freight broker!

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