Service Representative Customer
Resume:
Mya Roberson
Loganville, GA *****
**************@*****.***
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Experience
March 2023 - Current
TruGreen Lawn Care - Suwanee, GA
Customer Service Representative
Answered inbound calls, chats and emails to facilitate customer service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Consulted with customers to resolve service and billing issues.
Educated customers on special pricing opportunities and company offerings.
September 2017 - March 2020
Kroger - Loganville, GA
Customer Service Cashier
Collected credit card and cash payments to complete transactions for customer orders.
Greeted customers and responded to informational requests.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Answered product questions with up-to-date knowledge of sales and store promotions.
Recommended, selected, located and obtained products to meet customer needs.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Greeted customers promptly and responded to questions.
Answered phone calls to assist customers with questions and orders.
Skills
Credit Card Payment Processing
Report Creation
Upbeat and Positive Personality
Creative Problem Solving
Customer Service
Multitasking and Prioritization
Building Customer Trust and Loyalty
Education and Training
May 2018
Penn Foster Career School Scranton, PA
High School Diploma
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