Claims Adjuster Customer Service

Robert L Milton Jr.

**** ******* **** ******** ** 23230 ******.**********@*****.*** 804-***-****

Objective is to join a corporation that will present greater challenges, opportunities, and advancement that will be beneficial to my career and life’s goals. Results driven with a proven track record of exceptional communication, continuous cost savings, and a personal determination to be the best at my position.

EMPLOYMENT HISTORY

THE HANOVER INSURANCE GROUP RICHMOND VA 10/2021-1/2023 APD INSURANCE CLAIMS ADJUSTER

Highly efficient customer claims adjuster multi-tasking high volume auto insurance claims with care along with strong communication skills. Consistently receive high NPS scores from customer feedback for excellent customer service. Licensed in multiple states not including Michigan.

*Maintain ongoing phone contact with policyholders/claimants to confirm cause, identify coverage, determine liability, and indemnify damages

*Analyze, evaluate, and negotiate claims using discretion and independent judgment

*Identify possible suspicious claims. Work with Special Investigation Unit to resolve and negotiate claims

*Obtain all necessary information for a thorough and proper evaluation of each claim

*Identify any subrogation potential

ELEPHANT AUTO INSURANCE RICHMOND VA 4/2016-10/2020 AUTO CLAIMS ADJUSTER I 3/2019-10/2020

Being an Auto Claims Adjuster I, I protect and come to the aid of my Insured in their time of crisis. Methods of investigation to determine liability range but not limited to; recorded statements from drivers and passengers involved, police reports, video footage, unbiased witnesses etc. I then walk my Insured or Claimant through their repair process, from estimates, repairs, and rentals to vehicle owner pickup. In the process of indemnifying the loss, I look for ways of sustaining the company loss ratio and not just through subrogation, all while multitasking several claims and working each one to exhaustion. LOYALTY SPECIALIST II 8/2017-3/2019

As a Loyalty/Retention Agent I help retain current policyholders and keep them on our book of business and cancel policies as well. I perform policy reviews to look for possible savings and find the best ways to protect our current policy holders and provide benefits to having a one-year steady policy with Elephant verse having a six-month policy elsewhere. Duties include but are not limited to retaining customers, coverage counsel, canceling policies, and making outbound calls to future renewal policy holders to either review current coverage or perform a policy review if applicable.

AUTO INSURANCE SALES AGENT II 4/2016-8/2017

As a Resident Licensed Property and Casualty Insurance Agent I provide quotes to potential customers and assists with coverage counseling. Duties include but are not limited to assisting customers with policy education and products that best fit their needs. I adhere to insurance guidelines as defined by each state as a representative of Elephant Auto Insurance. A CHEF’S EMPIRE CHESTER VA 11/2006-04/2016

SUB-CONTRACTOR ROUTE SALESMAN/CUSTOMER CARE

At A Chef’s Empire I maintain a grocery delivery service route to customers and military bases throughout the state of Virginia and a few customers out of the state as well. Customer service and sales are a very big part of my job as well as bookkeeping, auditing, and payroll. First three years I sub-contracted through Omega Foods I Inc. then took over the route and sales from there.

GEICO FREDERICKSBURG VA 8/2003 to 11/2006

AUTO INSURANCE AGENT/CSR II

Provide service to policyholders in assisting with their insuring needs. I also offer coverage counseling which might increase or decrease liability limits as well as add or remove drivers and/or vehicles, rate policies, and up-selling other insuring needs and coverages.

*Resident licensed in Property & Casualty I for the state of Virginia

*Non-Resident licenses for Washington DC., Maryland, Pennsylvania DISPATCHER/OFFICE ADMINISTRATOR 11/1998 to 8/2003

R MILTON & SON TRUCKING

As dispatcher I not only dispatched loads to drivers, but also communicated with other companies and rail yards. I also performed other office duties and light bookkeeping. CRESTAR/SUNTRUST BANK RICHMOND VA 3/1996 to 11/1998 INSTALLMENT LOANS COLLECTOR/CSR I

Assist customers with needs regarding their installment loans. Service provided included but not limited to general inquiries, collections of auto and mortgage loans, and repossession and foreclosure.

EDUCATION & LICENSES

John Randolph Tucker High School

Richmond Virginia

9/1991 to 6/1995

Diploma

Hermitage Vo-Tech High School

Richmond Virginia

Legal Office Procedures

9/1993 to 6/1995

Certificate of Completion

Property & Casualty Insurance Agent

Auto Claims Adjuster

CLUBS & ACTIVITIES

*FBLA *DECA – An Association for Students of Technology *JUNIOR ACHIEVEMENT

*BOYS & GIRLS CLUB of FREDERICKSBURG VA

REFERENCES

Provided Upon Request

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