Customer Service Field

WILLIAM JERRY DOUBEK

** ********* ****, **** *****, MN 55014

adxfrs@r.postjobfree.com · Cell 612-***-**** · Home 651-***-**** PROFILE

Experienced, results-oriented Operations, Engineering, Management and Quality Professional, driven to create and deliver solutions and improvements with long-term vision to entrepreneurs and growing companies.

• Responsive to the demands of a growing company/marketplace.

• Innovative use of resources and subcontractors to meet production requirements.

• Efficient systems and processes developed to assure high quality and operational flexibility. CAREER HISTORY

SYSTEM DESIGNERS, INC., CIRCLE PINES, MN (1979 – PRESENT) A contracting service and manufacturing company that assist clients in the area of engineering, manufacturing, procurement, quality and systems.

• Create cost and time schedule for projects

• Developed products and specifications from customer concepts

• Assisted in implementing Quickbooks accounting system.

• Build a strategy for product manufacturing.

• Provide leadership management to clients

• Involved in Quality and Customer Service

• Contribute with marketing and sales ideas for clients CNS, INC. MINNEAPOLIS, MN (1982 – 1999)

CNS, Inc., was a medical manufacturer of equipment used in the fields of sleep and surgery to record patient information and report patient status back to the doctor. CNS, Inc., has grown since it’s inception in 1982 to a $70+ million company. In 1992, CNS moved into the disposable consumer product market with the introduction of Breathe Right nasal strips. OPERATIONS CONSULTANT (1998 – 1999)

• Plan and organize the relocation of the company to new facility.

• Update documentation to maintain the ISO quality system certification. 2

VICE PRESIDENT OF OPERATIONS (1990 – 1998)

Led the operation and service functions for the company. Operation management included purchasing, material control, quality control, manufacturing, manufacturing engineering and documentation. Service management included technical support, field service, in-house repair and customer installation.

• Obtained ISO 9002/EN 46002 Quality Certification.

• Reduced inventory of consumer products from $10 million to $6 million within one year.

• Developed and managed department budget of $1.2 million.

• Managed the integration of products into manufacturing and service.

• Negotiated contracts for materials and manufacturing services in excess of $70 million.

• Obtained U.S. patent (US05533503) for Breathe Right nasal strips.

• Member of core team that was responsible for selection and implementation of corporate-wide ERP (Enterprise Resource Planning) program.

DIRECTOR OF MANUFACTURING (1986-1990)

Led all manufacturing functions, including budgeting, production, inventory and quality control.

• Implemented a MRP II program into manufacturing

• Managed a $1.7 million capital goods inventory.

• Established and managed field service department of 7 people.

• Managed instrumentation engineering staff of 3.

• Member of product development team.

• Managed purchasing staff of two, with annual procurement of $3.5 million.

• Managed the documentation and drafting department staff of 3.

• Developed detailed monthly forecasts.

CHIEF ENGINEER (1982-1986)

Developed company’s product line and created the engineering department.

• Developed engineering for new and existing product lines

• Designed hardware to meet marketing specifications

• Managed an engineering staff of 6.

• Created a three-person documentation department.

• Developed and maintained vendor relations.

• Transitioned all products from Engineering to Manufacturing.

• Installed and supported beta sites for new product evaluations MEDTRONIC, INC., FRIDLEY, MN (1981-1982)

SENIOR PROJECT ENGINEER

Developed customized test instrumentation in the Pacing Division.

• Supervised two engineers and three technicians.

• Developed and managed budget for project costs and resources. 3

• Improved quality and reduced costs of the test instrumentation by applying new technology in the development stage.

• Managed the project status reports for all team members.

• Introduced digital signal processing techniques for cost reduction, estimated at $500K annually. MICRO CONTROL COMPANY, FRIDLEY, MN (1979-1981)

SENIOR DESIGN ENGINEER

Designed test instrumentation for integrated circuits and board level products for customers’ specifications.

• Developed budgets for project costs and manpower.

• Assisted in the development of the company’s M-7 and M-30 standard system testers.

• Defined the required customization of the standard product line to meet the customers’ needs.

• Supervised one engineer and three technicians.

• Performed field service for customized products.

• Assisted in the development of a custom engineering department that designed custom interfaces for the standard system testers to perform the required customer results. PALICO INSTRUMENTS, LINO LAKES, MN (1973-1979)

Designed, built and tested customized test instrumentation to meet our customers specifications.

• Designed instrumentation to meet customer specifications.

• Produced documentation including user manuals. Schematics and operational procedures.

• Performed final quality tests to insure all components met design specifications. EDUCATION

A.A.S MARINE, MOTORSPORT AND OUTDOOR POWER EQUIPMENT TECHNICIAN HENNEPIN TECHNICAL COLLEGE, EDEN PRAIRIE, MN (2016 – 2018) As a marine, motorsport and outdoor power technician, I gained the knowledge and hands-on experience to troubleshoot and repair equipment found in the boating, powersport, motorcycle, lawn and garden, and industrial engine industries.

Equipment and Engine Training Council (EETC) certification:

• Four Stroke

• Electrical

4

MINI MBA, UNIVERSITY OF ST. THOMAS, ST. PAUL, MN (1997) The University of St. Thomas’ Mini MBA Program focuses on gaining in-depth knowledge and problem-solving skills to tackle the biggest challenges faced by business leaders today.

METROPOLITAN STATE UNIVERSITY, MINNEAPOLIS, MN (1989) Coursework in management and administration of a small company with secondary interests in Internal Business.

UNIVERSITY OF MINNESOTA, MINNEAPOLIS, MN (1985-1987) Coursework in the field of bio-medical electronics, placing heavy emphasis on digital signal processing.

ADULT SPECIAL, UNIVERSITY OF MINNESOTA, MINNEAPOLIS, MN (1980-1985) General Interest classes in accounting, finance, system networking and digital signal processing BACHELOR ELECTRICAL ENGINEERING, UNIVERSITY OF MINNESOTA INSTITUTE OF TECHNOLOGY, MINNEAPOLIS, MN (1975 – 1979)

Major interest was in digital signal processing, control systems, communications and business. Named on the Dean’s List several times.

ASSOCIATES OF ARTS, ANOKA RAMSEY COMMUNITY COLLEGE, ANOKA, MN

(1973-1975)

Obtained degree as Electronic R&D technician with emphasis on assisting engineers during project design.

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