Bookkeeper, Customer Service, QuickBooks Online Expert
Resume:
HEATHER GATES
Bookkeeper
Clyde, NC *****
*********@*****.***
Highly Motivated, Self-starter, Driven to Deliver Unbeatable Results while maintaining a client centered focus and an impeccable attention to detail. QuickBooks ProAdvisor certified working towards advanced certification.
Authorized to work in the US for any employer
Work Experience
Virtual Bookkeeper
Reconciled Right Bookkeeping Services - Clyde, NC
March 2020 to Present
• Work with several small businesses in setting-up their financials in QuickBooks Online, doing clean-ups, and providing other bookkeeping and/or payroll services if needed.
• QuickBooks ProAdvisor certified along with experience with Ignition, Dext, Gusto, and Melio.
• Currently earning BS in Accounting on the path to being qualified to sit for the CPA exam. Bartender/server
Fatz cafe - Marion, NC
September 2017 to March 2020
• Experience with high volume and exceptional customer service
• Increased alcohol sales by 17%
• Lowered bar costs by 8%
• Communicated with management on inventory levels and guest satisfaction FOH Manager
Country vineyard cafe - Maggie Valley, NC
October 2014 to June 2017
• Hired, trained, and all onboarding paperwork for FOH staff
• Increased sales by 12.5% overall
• Reduced food costs and alcohol costs
• Maintained accurate bookkeeping for business as well as submitted payroll to accountant weekly Server/Manager
Papertown Grill - Canton, NC
November 2013 to October 2014
• Responsible for overseeing, scheduling, and maintaining a staff of up to ten employees
• Increased sales by promoting the business and redefining the way the company presented itself to its customer base
Lead Server
Deans Haywood Cafe - Waynesville, NC
March 2010 to October 2013
• Wait on tables while providing exceptional customer service
• Trained all new servers
• Accurately maintained the bookkeeping for the business while working with the accountant Education
Bachelor of Science in Accounting
Western Governors University - North Carolina
December 2021 to Present
GED in General
AB-TECH - Asheville, NC
2001 to 2001
Skills
• Bartending
• Restaurant management
• Customer service (10+ years)
• Bookkeeping (6 years)
• Payroll
• Microsoft Excel
• Sales
• Microsoft Word
• QuickBooks
• Bank Reconciliation
• Accounts Receivable
• Accounts Payable
• Accounting
• Supervising experience
• CRM software
• Balance Sheet Reconciliation
• Trello
• Asana
• Communication skills
• Account Reconciliation
• Journal Entries
• Xero
• Math
• General Ledger Reconciliation
• General Ledger Accounting
• Financial Statement Preparation
• GAAP
Links
https://www.linkedin.com/in/heather-gates83
Certifications and Licenses
QuickBooks
April 2021 to April 2023
QuickBooks ProAdvisor Certified
Intuit bookkeeping certification
December 2022 to Present
Intuits bookkeeping certification
Assessments
Spreadsheets with Microsoft Excel — Expert
June 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Expert
Managing accounts in QuickBooks — Expert
January 2023
Using QuickBooks software to manage business financials Full results: Expert
Bookkeeping — Expert
January 2023
Calculating and determining the accuracy of financial data Full results: Expert
Managing accounts in QuickBooks — Expert
January 2023
Using QuickBooks software to manage business financials Full results: Expert
Principles of accounting — Expert
February 2023
Preparing financial records according to federal policies Full results: Expert
Project timeline management — Expert
February 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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