Service Representative Medical Billing

URSULA COTTON

**** ********* *****, #** • Shreveport, LA 71118

318-***-**** • **************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional who combines 5+ years of medical billing and collections experience with strong leadership and customer service skills to illustrate value. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies and procedures to ensure consistent quality.

oHigh Academic Honors Recognition / Dean's List / Honor Roll.

oAttention to detail needed to review and correct errors and maintain high levels of accuracy.

oCustomer service skills necessary to communicate effectively with patients and healthcare providers.

oWell-organized, able to manage time and priorities in deadline-driven situations.

oAccustomed to working in fast-paced hospital environments.

oUltimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

oMicrosoft Office Applications (Word, Excel, and PowerPoint) – Type 38 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing

CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology

Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2021

York Technical College – Rock Hill, SC Certified Nursing Assistant

RELEVANT WORK EXPERIENCE

NCO Financial Systems Inc. – Norcross, GA 04/2001 – 11/2006

Medical Billing / Collections / Customer Service Representative – Call Center

oPlaced outbound calls to insurance companies to ensure proper insurance processing.

oResolved delinquent accounts while providing quality customer service

oReceived recognition on the job for receiving payment for an especially difficult bill, valued at over $1M.

oCalled patients to ensure current insurance coverage.

oOperated under HIPAA compliance standards and procedures.

oMet and exceeded production metrics and standards.

ADDITIONAL WORK EXPERIENCE

Ultimate Medical Academy – Shreveport, LA 02/2020 – 06/2021

Full Time Student

oRemained self-directed, motivated, and accountable for personal actions.

oCame prepared for class and completed assignments on time.

oNavigated new technology, utilized available resources, and set realistic expectations.

Caddo Parish School System – Shreveport, LA 08/2008 – 08/2016

Cafeteria Clerk

oSupervised and trained new employees, made cash drops and bank deposits, and submitted reports.

oProcessed transactions, and counted, documented, and ordered stock and inventory.

oPerformed skilled tasks necessary for the preparation and serving of meals.

oMet standards of local, state, and federal health and safety regulations.

oEstablished priority order of tasks necessary to complete an assignment.

Shriners Hospital for Children – Shreveport, LA 02/2007 – 11/2007

Environmental Service Aide

oCleaned areas of the facility as assigned and in accordance with procedures.

oWorked independently with minimal supervision and met established deadlines.

oPromoted and engaged in proper safety and infection control practices.

oRespected patient privacy and maintained confidentiality standards.

VOLUNTEER EXPERIENCE

Destiny Church – Charlotte, NC 05/2016 – 11/2019

Summer Camp Volunteer

oServed as Activities Director – organized activities provided leadership and encouragement to youths.

oChaperoned children on outings, and provided food for the homeless population.

oDemonstrated sensitivity to issues of culture, adverse life circumstances, and crisis situations.

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