Postal Mail Customer Service

Skills

Work History

Angelica Hernandez

Associate

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Reliability

Verbal and written communication

Self-directed learning

Positive and engaging demeanor

Approachability

Cash Handling

Organization

Teamwork and Collaboration

Quality control

Guest relations management

Retail merchandising

2022-02 - Current Associate

Amazon LGB4, Redlands, CA

Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties. Worked varied hours to meet seasonal and business needs. Unloaded pallets and deliveries and organized products in warehouse. Organized storage areas to optimize materials movements and minimize labor hours. Executed quality control procedures to verify acceptable condition of goods. Verified orders by comparing names and quantity of items packaged with shipping documents.

Address Adelanto, CA 92301

Phone 442-***-****

E-mail ******************@*****.***

Education

Affiliations

Conducted research to address shipping errors and packaging mistakes. 2022-02 - 2022-10 Caregiver

Vicnell LLC, Victorville, CA

Transported individuals to events and activities, medical appointments, and shopping trips.

Assisted clients with daily living needs to maintain self-esteem and general wellness. Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Built strong relationships with clients to deliver emotional support and companionship. Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Assisted patients with self-administered medications. 2019-07 - 2021-12 Receptionist

In The Cut Barbershop, Victorville, CA

Corresponded with clients through email, telephone, or postal mail. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression. Restocked supplies and submitted purchase orders to maintain stock levels. Answered phone promptly and directed incoming calls to correct offices. Managed multiple tasks and met time-sensitive deadlines. 2017-08 - 2020-05 High School Diploma

Mojave River - Victorville, CA

Amazon Safety Committee

Amazon Ambassador Committee

Latinos at Work Infinite Group

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