Sales Associate Customer Service
Resume:
Ms. Lisa R. Ousley
Cedar Rapids, Iowa 52403
*************@*****.***
Education
Paralegal Degree
Completed September 1990
Brannon Business College
Paducah, Kentucky
Work Experience
La-Z-Boy
Sales Manager: December 2022 - Present Cedar Rapids, IA
• Drove sales to consistently achieve store sales goals through setting weekly, monthly, and quarterly goals.
• Successful in building long-term customer relationships that lead to increased sales and profits over time.
• Responsible for hiring, training and providing professional development for team members. My Favorite Place Pet Grooming
Groomer: February 2022 – December 2022 Dubuque, IA
• Operated all aspects of the grooming business including; bathing, drying, brushing out, and maintaining equipment.
• Ensured safety of animals during their visit.
• Routinely cleaning work areas.
• Greeting customers and accommodating special requests from pet owners. Golden Pheasant
Manager: January 2020 – February 2022 East Dubuque, IL
• Ensured a great guest experience.
• Managed employees during shifts; ensuring they are performing to establishment standards and always providing outstanding customer service.
• Completed day to day operations including employee scheduling, ordering, payroll, accounts payable, and money transfers.
• Recruited, interviewed, hired and trained new employees.
• Completed state and local licensing requirements. Floor Show Companies
Sales and Design Consultant: August 2019 – January 2020 Dubuque, Iowa
• Delivered an enjoyable and rewarding experience to customers.
• Listened to customers wants and needs to build a design to meet their needs. La-Z-BoY
Senior Sales Associate: March 2018 – August 2019 Cedar Rapids, Iowa
• Continuously ranked as a leading sales professional.
• Create long-term customer relationships, that lead to increased sales and profitability.
• Work with the store manager, sales manager and designer to promote the design program and drive overall store sales.
• Developed a strong knowledge of features and benefits of existing and new product lines.
• Provide each customer with an informative and positive experience by using good customer service skills.
• Assist with the overall visual appearance of the store. Novak Auto Sales
Internet Sales Manager: January 2017 – March 2018 Cedar Rapids, Iowa
• Prepared vehicles for online listings.
• Updated website and social media platforms with vehicles.
• Managed customer leads and responded to inquires in a quick and timely manner. Information Systems Networking Cedar Rapids, Iowa
Reviewer 1: March 2012 – January 2017
• Contracted to the United States Department of Agriculture o Audited stores that accepted EBT, new applicants for EBT and stores needing to be reassessed. o Completed all work within a strict timeframe.
• Contracted to the Federal Drug Administration
o Performed audits of drugs in hospitals and pharmacies. o Performed quality control in hospitals of medical devices.
• Contracted to the United States Marshalls
Ms. Lisa R. Ousley
17747 South John Deere Road
Dubuque, Iowa 52001
*************@*****.***
Professional References
Jim Novak, Owner of Novak Auto Sales
Jim is the owner of Novak Auto Sales and oversaw my work as the Internet Sales Manager Cedar Rapids, Iowa
Cheryl Krueger, La-Z-Boy
Cheryl was a co-worker and designer at La-Z-Boy
Cedar Rapids, Iowa
(319) 721–8220
Josh Ridley, La-Z-Boy
Josh is a co-work and the lead designer at La-Z-Boy. We worked together on a daily basis and knows my work ethic. Cedar Rapids, Iowa
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