Customer Service District Manager
Resume:
MELODY SCHULER
Missouri 63021
**********@*****.***
EMPLOYMENT:
Wendys, Manna Inc. November, 2016 to Present
O’Fallon, MO 63366
GENERAL MANAGER
Oversee a store that is hard to maintain staffing due to the area that this store is located.
Run shifts that are short staffed and still give our guests 100%
Keeping within the BUDGET that is set by the District Manager
Ensure that the managers are following procedures
Communication with the Managers and Team Members must be constant to maintain the goals and cleanliness for the store.
Ensure that the We-Learns are completed by each manager and team member
Weekly Truck Orders
Weekly Scheduling
Daily Food Safety Book Completed
Open the store, complete daily prep each day by myself
Training and follow-up each day to make sure that the team members are informed of all training updates and they have the knowledge that is needed.
Servsafe Certified
Genesh, Inc. October, 2010 to October 2016
d/b/a/ Burger King
8017 W. Florissant Avenue
Jennings, Missouri 63136
GENERAL MANAGER
Opened a Brand New Store. Great Expereince.
Maintain fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards.
Ensure safety codes, company safety and security policy are met
Assist Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
Recruit, interview, and hire team members
Conduct performance appraisals, disciplinary action, motivate and train employees
Ensure that the Preventive Maintenance Calendar is being followed and the tasks are being completed on time
Ensure complete and timely execution of corporate & local marketing POP
Ensure effective communication with crew to know their expectations and goals
Maintain Crew labor while keeping a balance of 100% customer service
Servsafe Certified
McDonald’s Restaurant May, 2008 to October, 2010
8127 Olive Street Road
University City, Missouri 63031
ASSISTANT MANAGER
Maintain fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
Ensure safety codes, company safety and security policy are met
Assist Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
Recruit, interview, and hire team members
Conduct performance appraisals, disciplinary action, motivate and train employees
Ensure that the Preventive Maintenance Calendar is being followed and the tasks are being completed on time
Ensure complete and timely execution of corporate & local marketing POP
Ensure effective communication with crew to know their expectations and goals
Maintain Crew labor while keeping a balance of 100% customer service
Servsafe Certified both in Missouri and Illinois
Classes Attended: Basic Shift Management, Advanced Shift Management and Effective Management Practices
McDonald’s Restaurant January, 2006 to May, 2008
#2 Airport Road
Bethalto, Illinois 62010
SWING MANAGER
Maintain Customer Satisfaction
Ensure Coaching and motivation
Recruit, interview, and hire team members
Maintain Crew labor while keeping a balance of 100% customer service
Accurate Truck Deliveries
Servsafe Certified both in Missouri and Illinois
REFERENCES:
Synetta Winston GM/Wendys’s
Gregory Spark Manager/Wendy’s
Mindy Hartman District Manager McDonald’s Restaurant
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