Service Representative Claims Adjuster

Soraya K. Rouse

*************@*****.*** 305-***-****

EXPERIENCE

Progressive Insurance

Claims Adjuster (Catastrophe Claims) April 18, 2022 – July 26 2022

Reviewing policies, claim forms and managing external communications with policyholders

Analyze and evaluate documentation and evidence evaluating coverage,, extent of damages and associated compensation.

Maintain accurate claim and investigate reports, adhere to company policies and state regulations and statues

Progressive Insurance

Claims Adjuster (Catastrophe Claims) September 7, 2021 - December 12, 2021

Reviewing policies, claim forms and managing external communications with policyholders

Analyze and evaluate documentation and evidence evaluating coverage,, extent of damages and associated compensation.

Maintain accurate claim and investigate reports, adhere to company policies and state regulations and statues

Florida Peninsula Insurance January 15, 2020 - March 2020

Underwriting Claims Associate (Temporary Assignment)

New York Life February 2019 - December 2019

Research Claims Associate (Temporary Assignment)

Assist claims representative in the investigation and settlement of life insurance claims

Gallagher Bassett June 2018 - October 2018

Claims Resolution Manager (Temporary Assignment)

Investigation and settlement of insurance claims for commercial automobile and general liability claims

Universal Property and Casualty September 2017 - November 2017

Claims Customer Service Representative (Catastrophe Claims)

Handle incoming calls for notice of first lose claims from agents, public adjusters, insureds, and other vendors

Reviewing policies, adhere to company policies and state regulations and statues

Esurance, Mercury, Direct Automobile (Temporary Assignments) 2013 - 2018

Claims Associate, Claims Adjuster

Reviewing policies, claim forms and managing external communications with policyholders, claimants, attorneys, claimants carriers and lienholders

Analyze and evaluate documentation and evidence evaluating coverage, determine liability, extent of damages and associated compensation.

Maintain accurate claim and investigate reports, adhere to company policies and state regulations and statues

Citizens Property Insurance Corporation 2008 - 2011

Customer Service Representative (Call Center)

Handle incoming calls from agents, lienholders and policyholders regarding homeowners insurance,

coverage and billing

Handle incoming calls for notice of first lose claims.

United Automobile Insurance Company 2006 - 2008

Bodily Injury Claims Adjuster

Reviewing policies, claim forms and managing external communications with policyholders, claimants, attorneys and claimants carriers

Analyze and evaluate documentation and evidence evaluating coverage, determine liability, extent of damages and associated compensation.

Maintain accurate claim and investigate reports, adhere to company policies and state regulations and statues

BristolWest Insurance Group 2003 - 2006

Claims Technician

Assist Claims Representatives and office management in the investigation and settlement for auto claims and general operational functions.

Provided quality customer service to insured, claimants, body shops, banks and other lenders in addition to claimants carriers employees and make appraisal assignment

Assurant Group 2000 – 2003

Customer Service Associate

Handle incoming call from policyholders, lienholders regarding credit insurance, mortgage insurance and accidental death policies.

GE Colonial Penn 1997 – 2000

Customer Service Representative

Handle incoming calls from automobile and personal liability policyholders regarding coverages

EDUCATION

University of South Florida –Bachelors Degree Florida License Claims Adjuster (620) #A319107

Contact this candidate