Leah A. Copeland

***** ****** ****** ****

S. Chesterfield, Virginia 23838

804-***-****

E-mail: adxfnr@r.postjobfree.com

PROFESSIONAL EXPERIENCE

ADT- 2021-2022 (Customer Service Associate-Technical Support)

• An exceptional communicator by assisting 750 customers monthly through technical aptitude, multi-tasking, and organizational skills.

• A composed problem-solver who focuses on the ultimate objective of resolving the issue with my Virtual ticket creation overall at 63.27% even during intense/high stress situations.

GSC/Robert Half- 2019-2020 (Temp. Admin. Assistant to Payroll Coordinator)

• A proficient and effective Administrative Liaison for the Payroll Coordinator demonstrated by researching over 2000 individual invoices and inquiries for customers, vendors, etc. and resolving each matter consistent with GSC’s Customer Service Program protocols and philosophy.

• An effective processor that performs data entry/management, incoming and outgoing correspondence (to include checks generated for payout), and payment processing completely and accurately 100% of the time on a daily basis.

Wells Fargo Bank, N.A.- 2015-2018 (CSSR/Teller)

• A proven business developer evidenced by averaging 30-40 calls to clients weekly, averaging 2-3 substantial leads for senior business partners a week, and originating 5-7 loans per week.

• An expert in problem resolution demonstrated by having a client volume of 300 customer/clients monthly and having a top box customer satisfaction rating 90% or higher.

• A recognized teller that has zero shortages or overages 100% of my tenure, improved customer wait-times by 40% or higher, and lead teller referrals leading to promotion of the CSSR position.

Marshalls- 2018-2020 (Retail Associate/Cashier)

• An awarded cashier that has averaged 6+ credit applications per week while completing cashiering and customer service duties.

• A knowledgeable front line worker that stayed up to date on company policy and kept new hires informed when information was changed

EDUCATION

PENN STATE UNIVERSITY

Bachelor of Science, Major: Life Science, Minor: Business Administration – 2013