Desde Casa Service Representative

Resume

Tania Rodríguez Baltazar

Address: **** * * ** ******* 33012 FL

Phone. 786-***-****

e-mail: ****************@*****.***

Summary:

Highly motivated and experienced professional with a diverse background in business administration, sales, aviation, and fitness. Skilled in team management, business strategy, customer service, and operations management. A proven track record of success in delivering exceptional results and achieving organizational objectives. Seeking a challenging role in a dynamic organization where my skills and experience can be utilized to drive growth and success.

Experience:

Customer Service and Insurance Seller

Univista Insurance

Miami, Florida January 2023-present

• Customize insurance programs to suit individual customers, often covering a variety of risks.

• Sell various types of insurance.

• Explain features, advantages, and disadvantages of various policies to promote sale of insurance plans.

• Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.

Independent Business Owner

Havana, Cuba 2004 – 2022

Operated small businesses, including:

• Aquarent, a pool and room rental business with bar, music, dance, and restaurant offers.

• Aquaclean, a cleaning group for water tanks, swimming pools, and kitchen grease traps in hotels and schools

• KiosKing, a shop selling souvenirs and handicrafts for the home on the Boardwalk at 1st and 70.

• Independent Agency for export, import, sale, and marketing of household appliances from Panama to Cuba

• Mulgoba Language Academy, an English academy for children and adults with enrollment of 200 students and 5 teachers using a six-level Cambriage study program.

• Tania’s Spinning Gym Club, an indoor cycling gym with 4 instructors. Scheduled clients, prepared instructors, managed business administration and logistics.

Aviation Flight Supervisor

Cubana Airline

Havana, Cuba 2006-2009

• Managed flight operations in Cuba and South America where Cubana Airline did not have a unit for flight attention.

• Ensured the safety and security of all flights and conducted weight and balance checks to ensure compliance with aviation regulations.

• Built and maintained strong relationships with flight crews and ground staff to ensure smooth flight operations.

Sales Agent and Ticket Reservations

Take-Off Agency

Havana, Cuba 2000-2002

• Provided reservation and ticket sales services for airlines, including Cubana Airline, Tame Airline, Aerosegovia Airline, and Lloyd Boliviano Airline.

• Ensured high levels of customer satisfaction through exceptional service and support.

• Conducted flight supervision and coordination at the airport to ensure smooth flight operations.

Education:

Middle Technician in Civil Construction. 1989

English Language Course, Level 4. 1993

Ground Operations Representative Course. 1996

International Traffic Representative Course. 1996

Spinning Instructor Course. 2010

Florida Insurance License 4-40 Customer Service Representative Designation Course. 2023

Skills:

• Business administration and strategy development

• Sales management and customer relationship management

• Aviation and flight operations management

• Fitness and spinning instruction.

• Team management and leadership

• Exceptional communication and interpersonal skills.

• Sell various types of insurance.

Contact this candidate