Service Representative Delivery Driver
Resume:
Nicholas Whitby
Smyrna, DE ***77
*.********@*****.***
SKILLS
Friendly, fast typing, good communication skills and with communication in general, patient, good at leveling situations and keeping things calm.
Hospitality and customer service training, 6 months managerial experience. Can lift up to 50 lbs and carry many things at once. Sales, and retail experience with both direct customer service and management, including the hiring process and inventory, as well as experience with cash registers and money handling.
Computer and POS experience, scheduling system experience, sales (over the phone and in person) and marketing advisement.
Automotive Technician skills such as basic fluid exchanges, tire rotations, simple brake jobs, and other preventative maintenance items, basic to moderate understanding of automotive technology.
EXPERIENCE
Was a busser at the Pearl Oyster Grill in Dover Downs from August through November of 2018, (I left for educational reasons), I was a delivery driver at Poliseno's Pizzeria from November 2018 to April 2019. As of June 27 2019, employed as a driver, insider, and shift lead at Papa John's, with management training completed. From August 2021 to October 2021 I was employed at Unreal Vapors as a Shift Lead, and was laid off due to the business being terminated. Volunteered with school and food programs, was the senior representative of my school’s GSA, (Open Minds, an LGBTQ+ friendly club) and we went to Smyrna Middle School and explained the club and services. Also volunteered at Delaware Pride Festival 2021, and babysitting for family and friends for the last five years, volunteered at a church’s property construction for their lodge/summer camp. I have been involved in multiple leadership programs and public LGBTQ+ advocacy opportunities. Also spent December 2020 to January 2021 volunteering with a soup kitchen. From November 2021 to February 2022 was employed as a customer service representative to Homestar Remodeling, doing in-person marketing and cold calling, as well as engaging over the phone with customers and scheduling sales and appointments for the company. As of 2023 to present, employed by Valvoline Instant Oil Change, working first as a Certified Technician, then as a Senior Technician, and completed Assistant Manager online training and certifications.
EDUCATION
Smyrna High School - Highschool Diploma
August 2014 - June 2018
General studies
Delaware Technical Community College - Pending Associate's Degree of Applied Science
May 2021-October 2021
General Science
Delaware Technical Community College -
Pending Diploma of Automotive Technician Studies
Fall 2023-present
AWARDS
Multiple honor rolls, superior choir ranking (In both National and International competitions). Multiple high-commission sales with Homestar Remodeling, multiple praises and monthly recognition at Unreal Vapors.
REFERENCES
Familial/Relative References:
Michelle Atkinson, adoptive mother
302-***-****, *********@*****.***
Personal References:
Skyler Konicki, former teacher
******.*******@******.***.**.**
Employment References:
Jennifer Lindale, former employer, Dover Downs' Pearl Oyster Grill.
********.*******@**********.***
Amy Anderson, former manager, Unreal Vapors
***@************.***
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