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Service Agent Font

Location:
Fort Worth, TX
Posted:
May 31, 2023

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Resume:

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WORD

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src=data:image/jpeg;base64,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>

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<div class="" style

<div class="" style="margin-bottom:2pt; margin-top:13pt; font-weight:500; font-size:18pt; margin-bottom:0pt; margin-top:0pt; ">SHANA SORRELLS</div>

6316 OPAL HILL CT,

FORT WORTH, TX 76179-1588

<br>Phone: 682-***-****

<br>Email: *.************@*****.***

<div class="" style

</div>

</div>

</div>

</div>

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<div class="" style="width: 100%; padding-right:0pt; padding-left:0pt; margin-right:0pt; margin-left:0pt; padding-bottom:2pt; ">

<div class="" style="display:flex; flex-wrap:wrap; margin-bottom:2pt; margin-top:13pt; font-weight:500; font-size:18pt; ">

<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Objective</h2>

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<div class="" style="display:flex; flex-wrap:wrap; ">

<div class="" style="padding-left:0pt; padding-right:0pt; margin-bottom:0pt; padding-left:2pt; word-break:break-word; overflow-wrap:break-word; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; ">Customer Service Agent</div>

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</div>

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<div class="" style="width: 100%; padding-right:0pt; padding-left:0pt; margin-right:0pt; margin-left:0pt; padding-bottom:2pt; ">

<div class="" style="display:flex; flex-wrap:wrap; margin-bottom:2pt; margin-top:13pt; font-weight:500; font-size:18pt; ">

<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Ability Summary</h2>

</div>

<div class="" style="display:flex; flex-wrap:wrap; ">

<div class="" style="padding-left:0pt; padding-right:0pt; margin-bottom:0pt; padding-left:2pt; word-break:break-word; overflow-wrap:break-word; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; "><b>* 14 years as medication assistant and a CNA<br>* Excellent typing skill and attentio9n to detail<br>* Very Personable and friendly<br>* Energetic and positive, always try to find the good in a bad situation.<br>* I am also honest and hardworking.<br>* Time management is always a priority for me.<br>* I work hard until the project is done.</b><br><span style="font-size:14px I am fun and laid back and always love to laugh but get work done immediately <br><strong>* I also have various other job experiences flagging and building a Walmart</strong></span><br><strong><span style="font-size:14px I also have a total of 5 yrs of customer service through computers and phones also in various retailers span></strong></div>

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<div class="" style="width: 100%; padding-right:0pt; padding-left:0pt; margin-right:0pt; margin-left:0pt; padding-bottom:2pt; ">

<div class="" style="display:flex; flex-wrap:wrap; margin-bottom:2pt; margin-top:13pt; font-weight:500; font-size:18pt; ">

<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Employment History</h2>

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<table class="" style="padding-left:0pt; padding-right:0pt; width:100%; ">

<tr class="" style="margin-bottom:0pt; padding-left:2pt; padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; ">

<td class="" style="padding-left:0pt; padding-right:0pt; max-width: 125px !important; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">02/2022 - 02/2023</td>

<td class="" style="padding-left:0pt; padding-right:0pt; padding-bottom:2pt; vertical-align:top; font-size:10pt; font-family:Arial; ">

<table class="" style="padding-left:0pt; padding-right:0pt; width:100%; ">

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<td class="" style="vertical-align:top; font-size:10pt; font-family:Arial; ">

<div class="" style="font-weight:bold; font-family:Arial; font-weight:700; font-size:10pt; text-align:left; ">

<span class="" style Customer Service Agent</span>

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<div class="" style span>Dialog Direct</span>, Fort Worth, TX</div>

</td>

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<td class="" colspan="2" style="padding-top:1pt; padding-left:0pt; padding-right:0pt; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; ">

<div class="" style="max-width: 125px !important; width:85pt; div>

<div class="" style="word-break:break-word; overflow-wrap:break-word; "><strong><span style="font-size:14px;">We would log into the computer and take calls on a daily basis for myFICO.com and educate customers on their credit and how it works. We also managed their subscription to myfico.com to help monitor credit. We also monitored the security part of peoples identity.</span></strong></div>

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</td>

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<tr class="" style="margin-bottom:0pt; padding-left:2pt; padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; ">

<td class="" style="padding-left:0pt; padding-right:0pt; max-width: 125px !important; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">10/2019 - 10/2020</td>

<td class="" style="padding-left:0pt; padding-right:0pt; padding-bottom:2pt; vertical-align:top; font-size:10pt; font-family:Arial; ">

<table class="" style="padding-left:0pt; padding-right:0pt; width:100%; ">

<tr class="" style="padding-left:0pt; padding-right:0pt; ">

<td class="" style="vertical-align:top; font-size:10pt; font-family:Arial; ">

<div class="" style="font-weight:bold; font-family:Arial; font-weight:700; font-size:10pt; text-align:left; ">

<span class="" style CASHIER</span>

</div>

<div class="" style span>GINGER BROWN MANAGEMENT LLC ET AL</span>,, None Selected</div>

</td>

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<tr class="" style="padding-left:0pt; padding-right:0pt; ">

<td class="" colspan="2" style="padding-top:1pt; padding-left:0pt; padding-right:0pt; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; ">

<div class="" style="max-width: 125px !important; width:85pt; div>

<div class="" style="word-break:break-word; overflow-wrap:break-word; div>

</td>

</tr>

</table>

</td>

</tr>

<tr class="" style="margin-bottom:0pt; padding-left:2pt; padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; ">

<td class="" style="padding-left:0pt; padding-right:0pt; max-width: 125px !important; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">10/2011 - 05/2013</td>

<td class="" style="padding-left:0pt; padding-right:0pt; vertical-align:top; font-size:10pt; font-family:Arial; ">

<table class="" style="padding-left:0pt; padding-right:0pt; width:100%; ">

<tr class="" style="padding-left:0pt; padding-right:0pt; ">

<td class="" style="vertical-align:top; font-size:10pt; font-family:Arial; ">

<div class="" style="font-weight:bold; font-family:Arial; font-weight:700; font-size:10pt; text-align:left; ">

<span class="" style Customer Agent</span>

</div>

<div class="" style span>Citi Bank</span>, Meridian, ID</div>

</td>

</tr>

<tr class="" style="padding-left:0pt; padding-right:0pt; ">

<td class="" colspan="2" style="padding-top:1pt; padding-left:0pt; padding-right:0pt; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; ">

<div class="" style="max-width: 125px !important; width:85pt; div>

<div class="" style="word-break:break-word; overflow-wrap:break-word; "><strong><span style="font-size:14px;">Would receive inbound calls from customers who needed assistance paying their bills and assessing whether or not to raise their credit level. I also would assist customer with fraud and and questions or concerns they have pertaining to their account.</span></strong></div>

</td>

</tr>

</table>

</td>

</tr>

</table>

</div>

</div>

<div class="" style="width: 100%; padding-right:0pt; padding-left:0pt; margin-right:0pt; margin-left:0pt; padding-bottom:2pt; ">

<div class="" style="display:flex; flex-wrap:wrap; margin-bottom:2pt; margin-top:13pt; font-weight:500; font-size:18pt; ">

<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Education History</h2>

</div>

<table class="" style="padding-left:0pt; padding-right:0pt; width:100%; ">

<tr class="" style="margin-bottom:0pt; padding-left:2pt; padding-left:0pt; padding-right:0pt; -webkit-column-break-inside: avoid; page-break-inside:avoid; break-inside:avoid; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; ">

<td class="" style="padding-left:0pt; padding-right:0pt; padding-bottom:2pt; vertical-align:top; font-size:10pt; font-family:Arial; ">

<table class="" style="width:100%; padding-left:0pt; padding-right:0pt; ">

<tr class="" style="padding-left:0pt; padding-right:0pt; ">

<td class="" style="padding-left:0pt; padding-right:0pt; vertical-align:top; font-size:10pt; font-family:Arial; ">

<div class="" style="font-weight:bold; font-family:Arial; font-weight:700; font-size:10pt; text-align:left; ">

<span class="" style General High School Curriculum</span>

</div>

<div>High School Equivalency Diploma </div>

<div>Stevens Hennigars<span class="" style Boise, ID </span></div>

</td>

</tr>

<tr class="" style="padding-left:0pt; padding-right:0pt; ">

<td class="" colspan="2" style="padding-left:0pt; padding-right:0pt; word-break:break-word; overflow-wrap:break-word; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; ">I received my GED from Stevens Hennagar college in 2013.</td>

</tr>

</table>

</td>

</tr>

<tr class="" style="margin-bottom:0pt; padding-left:2pt; padding-left:0pt; padding-right:0pt; -webkit-column-break-inside: avoid; page-break-inside:avoid; break-inside:avoid; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; ">

<td class="" style="padding-left:0pt; padding-right:0pt; vertical-align:top; font-size:10pt; font-family:Arial; ">

<table class="" style="width:100%; padding-left:0pt; padding-right:0pt; ">

<tr class="" style="padding-left:0pt; padding-right:0pt; ">

<td class="" style="padding-left:0pt; padding-right:0pt; vertical-align:top; font-size:10pt; font-family:Arial; ">

<div class="" style="font-weight:bold; font-family:Arial; font-weight:700; font-size:10pt; text-align:left; ">

<span class="" style CNA/MED TECH</span>

</div>

<div>Vocational School Certificate </div>

<div>Boise State University<span class="" style Boise, ID </span></div>

</td>

</tr>

<tr class="" style="padding-left:0pt; padding-right:0pt; ">

<td class="" colspan="2" style="padding-left:0pt; padding-right:0pt; word-break:break-word; overflow-wrap:break-word; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; "><em><strong><span style="font-size:14px;">Trained through BSU For about 6 months to gain and obtained not only my CNA License but also my Medication tech/assistant license where I ended my studied with a written test that I passed with %98 and a med tech license also completed 40 hours of clinicals.</span></strong></em></td>

</tr>

</table>

</td>

</tr>

</table>

</div>

</div>

<div class="" style="width: 100%; padding-right:0pt; padding-left:0pt; margin-right:0pt; margin-left:0pt; padding-bottom:2pt; ">

<div class="" style="display:flex; flex-wrap:wrap; margin-bottom:2pt; margin-top:13pt; font-weight:500; font-size:18pt; ">

<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Occupational Licenses, Certificates and Training</h2>

</div>

<div class="" style="margin-bottom:0pt; padding-left:2pt; padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; div>

</div>

</div>

<div class="" style="width: 100%; padding-right:0pt; padding-left:0pt; margin-right:0pt; margin-left:0pt; padding-bottom:2pt; ">

<div class="" style="display:flex; flex-wrap:wrap; margin-bottom:2pt; margin-top:13pt; font-weight:500; font-size:18pt; ">

<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Honors & Activities</h2>

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<span class="" style="display:none; ">Resume Score Issue: Include your references </span> </i></div>

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