Call Center Data Entry
Resume:
Margaret Boseck
***************@*****.***
Profile
Experience
VCA Northern Animal Hospital: Phoenix, AZ - May 2022 to present Hospital Manager
Innovative Hospital Manager with analytical skills to analyze information efficiently to the practice needs. Strategic planning with abilities to forecast long term goals to organize, set priorities, and achieve tasks Growth in marketing and financial skills
Leadership in demonstrating communication orally, written, email, and text Understanding compliance of regulations and requirements Maintaining productive and cooperative relationships Creating and maintaining a healthy and engaged hospital culture Successful Management of all aspects in developing and training to support in career advancement Hires and demonstrates training to staff to support team building skills Knowledge with excellent recruiting and interviewing Experience leading a diverse work force and establishing a positive, “can do” team environment Manages and submits reports, documents, orders, and schedules Companion Pet Clinic: Gold Canyon, AZ - Jan. 2019 to Oct. 2021 Practice Manager
Innovative Practice Manager with analytical skills to analyze information efficiently to the practice needs. Strategic planning with abilities to forecast long term goals to organize, set priorities, and achieve tasks Growth in marketing and financial skills
Leadership in demonstrating communication orally, written, email, and text Understanding compliance of regulations and requirements Maintaining productive and cooperative relationships Supervising staff and doctors
Hires and demonstrates staff to support team building skills Manages and submits reports, documents, orders, and schedules Animal House Veterinary Clinic: Queen Creek, AZ. 2018 Office Manager
Innovative Office Manager with analytical skills to analyze information efficiently to the practice needs. Strategic planning with abilities to forecast long term goals to organize, set priorities, and achieve tasks Growth in marketing and financial skills
Leadership in demonstrating communication orally, written, email, and text Understanding compliance of regulations and requirements Maintaining productive and cooperative relationships Supervising staff and doctors
Hires and demonstrates staff to support team building skills Manages and submits reports, documents, orders, and schedules NVA Brown Road Animal Clinic; Mesa, AZ. – 2000 to 2018 Lead CSR/Receptionist/Assistant Manager
Innovative Lead Receptionist with background helping management and customer service. Dedicated to providing excellent customer service and procedural improvements. Exceptional receptionist dedicated to employee development . Highly enthusiastic with 25 years client interface experience.
Managing the receptionist area, including greeting clients and answering telephones and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion. Paperwork such as making copies, scanning documents, sending faxes, all incoming and outgoing correspondence, emails, preparing letterheads
Employee schedule
Managed the doctor schedule/calendar
Helping and assisting Manager: Deposits, inventory ordering, invoicing for bills, corrections, errands Mesa Veterinary Hospital - Mesa, AZ. - 1997-2000
Receptionist
Customer Service detailing meeting clients, going through and organizing their paperwork for their chart that involved over 15 specialty staffed veterinarians. Answering phones including working their busy phone desk, scheduling appointments for clients, organizing the doctor schedule, scheduling boarding reservations, filing, entering client data, balancing deposits few times a day, training new receptionists Information Call Center (1411) - Mesa, AZ. - 1996-1997 Customer Service call center. Searching phone numbers and addresses to caller needs (City and States). High level busy call center.
Map Mobile Communications - Tempe, AZ. - 1995-1996 Customer Service call center: Typing in messages for companies and clients through digital beeper (City and States). High level busy call center.
Skills • Client relations specialist
• Team management
• Staff development
• Staff training
• Computer-savvy: Avimark/Cornerstone/IWoofWare/mpromed/Dayforce/Espot/B & I
• Opening/closing duties
• Answering phones (8 x 8)
• Balancing deposits
• Scheduling Staff/Clients
• Monitoring Doctor schedules
• Ordering: Vetcove & Ind. Vendors
• Inventory
• Microsoft softwares (Word, Outlook, and Excel) and more
• Bill pay/Invoicing/Palette/Concur/Order Right
• Workforce responsibilities
• Labor and growth goals
Education Red Mountain High School - High School Diploma References Emily Brechner - PetVet Care Centers - (602) 373 - 2674 Michele Bouwman - PetVet Care Centers - (503) 709 - 6922 Dr. Cache Church - PetVet Care Centers - 718-***-**** Dr. Tatum Wales - PetVet Care Centers - (480) 298 - 6989 Dr. Jack Adkins - Brown Road Animal Clinic 480-***-**** or 602-***-**** Stephanie Rhodes - VCA Animal Referral Emergency Center of AZ (Mesa Veterinary Hospital) 480-***-**** Amy Lent - Boehringer Ingelheim - (602) 421 - 7153 Joe Hrabak - (480) 273 - 5247
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