Customer Service Sales Representative
Resume:
Joseph C.
Tahan
Leader
Contact
Durham, NC, ***07
********@*******.***
Education
Bachelor of Science in
Corporate Communications,
Southern Connecticut State
University
Skills
Sales & Relationship
Management
Customer Service
Operational Efficiencies
Leader with proven success in sales, customer service, and the commercial insurance industry. Successful at building and managing relationships, problem solving, and creating operational efficiencies. Offers strong analytical, planning, and organizational skills to manage competing demands.
Work History
Parrott Bay Pools, LLC (2021-Current)
Sales Representative Hope Mills, NC
• Conduct market research, cultivate leads, and manage sales to completion.
• Coordinate with Permitting and Installation managers to ensure timely execution and customer satisfaction.
Audibel Hearing Centers (2015-2021)
Hearing Instrument Specialist Cary, NC
• Increased monthly sales by more than 30% year over year since hire date.
• Droves sales by regularly engage 50 new customers per month on average, with an average sales per unit of $2,600.
• Proficient in Sycle, Noah, and variety of other programming software. Accuquest Hearing Centers (2015-2015)
Hearing Instrument Practitioner Chapel Hill, NC
• Completed training that led to certification and licensing.
• Grew customer base by 30% by providing excellent care and customer service.
Frost Bite Concessions, LLC (2013-2015)
Owner and Operator, Cary, NC
• Developed and implemented multi-pronged business plan including ice cream truck, multiple concession stands.
• Developed product placement strategy, sales and marketing, and managed inventory across three locations.
• Responsible for all aspects of running a small business, including hiring, training, managing, and payrolling staff of 15.
• Refereed recreational league baseball, softball, and soccer games. Cal Inspection Bureau, Inc. (2006-2012)
Audit Department Manager Tarzana, CA
• Effectively reduced overhead by 20% by assessing profit margins and consolidating tasks to become leaner.
• Increased product quality and customer satisfaction by communicating and actively listening to meet customer needs.
• Improved time service by 20% by implementing SOPs and creating a culture of accountability.
• Reduced costs by streamlining the quality assurance and inventory management software programs and implementing one cohesive system.
• Hired, trained, and managed 30 field representatives to operate remotely.
Overland Solutions, Inc. (OSI) (2000-2006)
General Manager Chicago, IL (2005-2006)
• Promoted to lead merger and acquisition between OSI and Servcomm.
• Streamlined staff, tasks and responsibilities while managing development of new processes and procedures and creating a unified culture.
General Manager Orange County, CA (2004-2005)
• Promoted and managed the opening of a branch office in the highest- volume region.
• Lowest delinquency rate and highest billable hours by office size. Assistant Manager Los Angeles, CA (2002-2004)
• Recognized as a leader and successful field manager that was brought in to improve an underperforming region.
• Led region to becoming the most productive national office in two years.
• Managed and cross-trained a team of 70 field representatives across various disciplines to increase billable hours while lowering overhead costs.
Field Representative San Francisco, CA (2000-2002)
• Individually managed a 400-square mile territory compared to other territories with three-person team.
• Planned, scheduled, and executed audits, inspections, and high- value dwelling assessments for clients.
• Developed expertise in audits, inspections, and high-value dwelling assessments.
U.S. Army
Army Veteran, Airborne Medic
• Managed squad of seven medics responsible for training, inventory, and maintenance of ER section of a forward surgical team (FST).
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