Library Assistant Customer Service

MS. ENOS EVANGELINA

Address: Erf ***, Oshakati Phone: 081******* Email: *********@*****.***

SUMMARY STATEMENT

Experienced working at national, academic and public libraries where I provide customer service to users with all ability levels. I am determined and well-organized with excellent attention to detail.

WORK HISTORY

SEPTEMBER – NOVEMBER 2022

Library Intern UNAM Khomasdal campus library Windhoek

Shelving library materials to ensure the library is well organized for ease information access.

Assisting at circulation desk where I attend to user’s daily information needs.

Using the Sierra integrated library system to update and manage user profiles.

Assisting at the printing station with scanning and copy service. AUGUST – DECEMBER 2021

Records and archives administrator Social Security Commission Katima Mulilo

Inventing the file plan and appraising documents for record keeping.

Using the Genero retrieval system to access client’s information.

Recording data on the database for repository and retrieval purposes. MAY- JUNE 2021

Voluntary library Assistant National library Windhoek

Processing daily newspapers for the library users.

Assisting at the issuing desk, managing users’ information using Winisis workflow to ensure that user’s records are kept up to date.

Providing a welcoming library environment and booking users for computer use. DECEMBER 2020

Library Intern Katutura Hospital library Windhoek

Providing guidance to new library users and ensuring users are aware of current resources available in the library, helping with classifying library materials to ensure there is order and easy access to all library materials. JUNE- JULY 2019

Voluntary library assistant Oshana Regional Library Oshakati

Assisting at children section by preparing children with reading competitions and computer training.

Collecting daily statistics to evaluate the usage of library resources and meet user’s specific needs.

PROFESSIONAL SKILLS

Reference and circulation desk assistance

Database management and computer literacy

Cataloguing and classifying library resources

Document recording, archiving and retrieval and information researching EDUCATION

Bachelor of Arts in Library and information science, University of Namibia Diploma in Library and information science, University of Namibia LAGUAGES

English and Oshiwambo

REFERENCES

Mrs. Jacqueline Garoes UNAM library 061-******* *******@****.** Mr. Fabian Kapepiso National Library 061-******* ******.********@****.***.**

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