Service Representative Records Clerk

Tara Vandenberg-Dike

************@*****.*** 775-***-****

*** ********* **, ****** *****, NV 89815

PROFESSIONAL SUMMARY

Dependable Customer Service Professional with over 20 years of public service experience. Consistency in productivity and attendance while exhibiting a positive attitude considering challenging situations. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts.

SKILLS

• Organized and Personable

• Customer service

• Multitasker and Hard working

• Self Motivated

• Attention to detail

• Dependable

• Excellent communication abilities

• Problem-solving abilities

EXPERIENCE

Legal Assistant

Goicoechea, DiGrazia, Coyle, and Stanton – Attorneys at Law – Elko, NV April 2020 – Present

Provide administrative support to a criminal prosecutor and enhance office effectiveness.

Handle communication with clients, witnesses etc.

Prepare and file basic legal documents and correspondence.

Answer and direct phone calls

Keep track of deadlines and keep calendars up to date.

Medical Records Clerk

Northeastern Nevada Regional Hospital – Elko, NV July 2019 – April 2020

Collect patients charts from various departments for procedures and inpatient discharges from the day before.

Scan the important information for each of the patient's charts into their permanent medical record with the hospital.

Help doctors in making sure the necessary paperwork has been signed and completed to go into the patient's medical record.

Effectively communicate with other employees and upper management to ensure complete care of customers.

Greet patients and get them the information they need for their medical records.

Receptionist

Coldwell Banker Algerio/Q-Team Realty – Elko, NV March 2019 – July 2019

Answer phones

Greeting the public

Completing tasks that Broker needs done.

Helping agents put their paperwork into electronic files.

Making sure real estate files are complete.

General office cleaning

Medical Records Clerk

Northeastern Nevada Regional Hospital – Elko, NV September 2017 - October 2018

Collected patients charts from various departments for procedures and inpatient discharges from the day before.

Scanned the important information for each of the patient's charts into their permanent medical record with the hospital.

Helped doctors in making sure the necessary paperwork was signed and completed to go into the patient's medical record.

Effectively communicated with other employees and upper management to ensure complete care of customers.

Greeted customers and offered them assistance where possible.

Patient Service Representative

MedAssist – Elko, NV July 2009 - October 2016

Speak with patients that do not have health insurance.

Completed applications for specific financial assistance programs.

Worked with Elko County Social Services to apply to patients for assistance through the Elko County program.

Worked with Nevada State Medicaid in assisting patients apply for Nevada Medicaid.

Kept in strict compliance with HIPAA standards and all patient confidentiality regulations.

Scheduled appointments and dealt with cancellations and scheduling changes.

Sales Associate

Desert Design Carpet One – Elko, NV August 2008 - July 2009

Sold different types of flooring such as hardwood, tile, and carpet.

Comply with inventory control procedures.

Assess customer's needs and help with information about the product.

Ensure high levels of customer satisfaction by delivering excellent sales and service.

Remain knowledgeable of product line features.

Welcome customers to the store and answer their questions.

EDUCATION

High school diploma

Elko High School Elko, NV June 1997

None

College of Southern Idaho Twin Falls, ID

None

Great Basin College Elko, NV

REFERENCES

Talie Hokanson ********@*****.*** 208-***-****

Karen Cracraft 3157 Scenic View Dr. Elko, NV 89801 775-***-****

Tammie Cracraft-Dickenson 190 Walnut St. Elko, NV 89801 775-***-****

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