TANYA HOPE

*** ****** * ***** **, Westlake, TX **262

Mailing: PO Box 858, Roanoke, TX 76262

Cell: 817-***-****

adxfks@r.postjobfree.com

Skilled Telecommunications Dispatcher committed to addressing customer concerns with speed, accuracy and professionalism. Motivated customer service specialist with over 10 years experience in a team-based environment.

EXPERIENCE

OCTOBER 2014–PRESENT

TELECOMMUNICATIONS DISPATCHER, CITY OF NORTH RICHLAND HILLS, TX

Addressed customer service inquiries in a timely and accurate fashion.

Completed all mandatory education and training classes.

Currently hold an Advanced Telecommunicator’s License through TCOLE.

Answered an average of 50 calls per day by addressing customer inquiries and inputting calls for the proper emergency personnel.

Performed different entries and clearances into the TCIC/NCIC System.

Asked open-ended questions to assess customer needs. AUGUST 2009 – OCTOBER 2014

COURT CLERK, CITY OF NORTH RICHLAND HILLS, TX

Maintained friendly and professional customer interactions.

Processed paperwork and monetary transactions.

Addressed customer inquiries via phone and in person. AUGUST 2007 – AUGUST 2009

CUSTOMER SERVICE REPRESENTATIVE, CITY OF NORTH RICHLAND HILLS, TX

Greeted customers entering the Planning and Zoning Department to ascertain the customer’s needs.

Addressed customer inquiries via phone and in person.

Routinely answered customer questions regarding permits.

Took minutes during the Planning and Zoning Department meetings.

Processed paperwork and monetary transactions.

JUNE 2007 – AUGUST 2007

RECEPTIONIST, ATTORNEY DOUGLAS GREENE, FORT WORTH, TX

Answered and managed incoming and outgoing calls while recording accurate messages. 2

APRIL 2003 – MAY 2007

TELLER / TELLER SUPERVISOR, BANK OF AMERICA, WATAUGA, TX

Organized, stocked and maintained the teller window area.

Greeted customers entering the store to ascertain the customer’s needs.

Addressed customer inquiries via phone and in person.

Investigated and resolved customer inquiries in a timely and empathetic manner.

Served as a liaison between customers, management and the sales team. NOVEMBER 2001 – JANUARY 2003

ASSISTANT COMMUNITY DIRECTOR, UNITED DOMINION REALTY, ARLINGTON, TX

Managed the bookkeeping for the Apartment Community to include Rent / Collections.

Greeted customers entering the Apartment Community to ascertain the customer’s needs.

Addressed customer inquiries via phone and in person.

Processed paperwork for prospective residents.

Focused on Resident Retention.

DECEMBER 2000 – NOVEMBER 2001

LEASING AGENT, ANTERRA REALTY, FORT WORTH, TX

Greeted customers entering the Apartment Community to ascertain the customer’s needs.

Addressed customer inquiries via phone and in person.

Processed paperwork for prospective residents.

Focused on Resident Retention.

MARCH 2000 – NOVEMBER 2000

LOSS PREVENTION, MERVYNS, NORTH RICHLAND HILLS, TX

Customer service.

Investigate and apprehend shoplifters.

Investigate dishonest team members.

Educate new team members on Store Safety and Loss Prevention.

Focused on Resident Retention.

JANUARY 1995 – DECEMBER 1999

DETENTION OFFICER, CITY OF ARLINGTON, ARLINGTON, TX

Conduct DWI Interviews.

Processed inmate’s paperwork for book in and release processes to include fingerprinting.

Customer Service.

3

EDUCATION

AUGUST 1992 – MAY 2006

UNIVERSITY OF TEXAS, ARLINGTON / TARRANT COUNTY COLLEGE Major coursework studied was Criminal Justice related MAY 1992

HIGH SCHOOL DIPLOMA, LAMAR HIGH SCHOOL, ARLINGTON, TX SKILLS

High customer service standards

Devoted to data integrity

Spillman CAD / Open Fox proficient

Strong problem solving ability

Telecommunications knowledge

Quick learner

MS Windows proficient

ACCOMPLISHMENTS

Have been awarded 3 Certificates of Recognition from Patrol and Dispatch Supervisors. Member of the Critical Incident Stress Management Team. Have recently been selected to be a Tactical Dispatcher.

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