Service Representative Support Specialist

Henrico, VA ***** 804-***-**** ***********@*****.***

BERNICE PATTERSON

Knowledgeable and dedicated customer service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. PROFESSIONAL

SUMMARY

SKILLS ● Active Listening

● Microsoft Word

● Computer Proficiency

● Critical Thinking

● Managing Multiple Tasks

Multi-Line Telephone

Operation

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INSPECTION COORDINATOR 09/2020 to 09/2022

Ryan Turner Specialty, Richmond, VA

HELP DESK SUPPORT SPECIALIST 01/2008 to 11/2019

Atlantic Specialty Lines, Richmond, United States

CUSTOMER SERVICE REPRESENTATIVE 11/1999 to 12/2007 Atlantic Specialty Lines, Richmond, Virginia

WORK HISTORY

Managed and processed over 100 inspections daily with team production and performance to maintain consistent quality levels.

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● Collaborated with other leaders and executives to direct workflow and support operations. Interpreted work order information and specifications to plan, schedule and complete jobs precisely.

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● Configured hardware, devices and software to set up work stations for over 150 employees.

● Responded to inquiries by phone, email and walk-up requests.

● Walked user through series of steps to determine problem and implement likely solution. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Answered over 50 customer telephone calls promptly to avoid on-hold wait times.

● Updated account information to maintain customer records. Strayer University, Glen Allen, Virginia

Associates Degree, Business Administration, 06/2011 EDUCATION

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