Delivery Driver Customer Service
Resume:
Jose E. Trinidad
Margate, Fl, 33063
********************@*****.***
PROFILE
A results driven professional with proven abilities in strategic planning, managing projects, improving efficiency of operations, team building, and detailing project information to determine effective processes for operations. Able to identify areas of strengths and weaknesses and implement company policies, standard, changes in operation, and systems that optimize productivity and bottom line. Demonstrated ability to motivate staff to maximum productivity and control costs through the most effective uses of man power and resources.
-Project Reconstructing -Labor Utilization Analysis
-Supervisor/Motivator -Streamlining Operations
-Program Development -Bilingual (English/Spanish)
EXPERIENCE
Operations Supervisor, City Furniture, Tamarac, Fl — 2013-Present
• Provides leadership, guidance and training in all warehouse functional areas, in- cluding shipping, receiving, warehousing, cycle counting and material handling. To include but not limited to; equipment, software, and company policies and procedures.
• Manage daily warehouse operations and service levels to assure accurate and timely end processing of customer orders in the most efficient manner.
• Coordinates with the appropriate departments on a daily basis to ensure the high- est level of customer service and on-time delivery are maintained.
• Organize products within the warehouse for optimal efficiency in assembling and loading customer orders with safety, precision and speed.
• Assures the highest standards are maintained for safety, housekeeping, and com- pliance with all government and company standards. Conduct and record regular safety meetings and trainings.
• Troubleshoots all receiving and shipping complaints to find the cause, help resolve the issue and prevent reoccurrence.
• Leads continuous improvement projects.
• Maintain proper workflow through efficient use of space and personnel using People first values.
Delivery Driver, City Furniture, Tamarac, Fl — 2006-2013
• Delivers and installs furniture in customers’ homes in a friendly, professional manner
• Strives to maximize quality and efficiency scores to continuously improve customer sat- isfaction ratings
• Contacts Dispatcher after each delivery, informs Dispatcher of product or customer is- sues
• Works in DistributionCenter
• Loads and unloads product utilizing proper material handling techniques and equip- ment to minimize damages
• Provides customer service with an emphasis on successful problem resolution and fol- lows through to ensure the customer needs are met in a timely effective manner; com- municates with customers regarding particular issues
• Examines and evaluates product for damages, documents reasons for product to be re- turned, notifies supervisor
• Provides total customer satisfaction through interaction with associates in other depart- ments
Stock Picker, City Furniture, Tamarac, FL — -2006
• Scans, picks, pulls and puts away product utilizing proper material handling techniques and equipment to minimize damages Verifies
• Verifies SKU's and product information to ensure bar code accuracy and reduce inven- tory variances, puts product in appropriate location/aisle/bin, evaluates weight re- quirements for bins
• Examines and evaluates product for damages, documents reasons for product to be re- turned, scans damaged products into shop
• Completes assigned tasks in regards to reports and paperwork in a timely and accurate manner
• Provides total customer satisfaction through interaction with associates in all depart- ments
• Conducts walk around safety check and maintains equipment, including changing bat- teries in equipment
SUMMARY OF QUALIFICATIONS
• Ability to instill vision to to achieve company goals and surpass productions expecta- tions while maintaining, quality, safety, and customer service integrity through total quality management.
• Adept at creating and innovating marketing campaigns to increase revenue.
• Interviews all potential employees, schedule staff, evaluates performance and makes recommendations for promotions.
• Able to establish a team spirited environment through a proactive and positive leader- ship style.
AWARDS
-Operations Servant Leadership of the year award- 2015
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