Service Representative Customer
Resume:
VANESSA CASTORENA
*** ******* **, ** ****, TX. **903 915-***-**** ****************@*****.***
OBJECTIVE
To work for a company where I can employ my customer service knowledge of more than twenty years and continue to enhance my career by focusing on the needs and expectations of the company.
EXPERIENCE
Apogee Retail LLC
Customer Service Representative March 2015 – December 2018
Handled inbound and outbound calls for different charities such as: Big Brothers Big Sisters, Vietnam Veterans of America, Lupus Foundation of America, National Children’s Center, among others
Insured that donor’s items were collected by charity drivers to be able to benefit organizations represented and be able to give back to the community
GC Services
Customer Service Representative February 2009 – February 2015
Inbound customer service representative for FedEx project
Track customers packages both domestic and international
Initiated traces of packages to assist and insure delivery of customer’s packages
ACS
Customer Service Representative June 2006 – July 2008
Customer service representative for MCI corporate accounts
Established services for businesses that included running credit checks, phone service, customer complaints, and take payments.
EDUCATION
El Paso Community College – Associate in Applied Science
El Paso High School - High School Diploma
Contact this candidate